Quality Assurance and Product Support Intern at Zayo
Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.
The Zayo internship program is open to graduating seniors and current students. All internships are paid, full-time work experiences. All internships are from June 3* - August 9, 2019 (*start date flexible to academic obligations).
The Quality Assurance and Production Support (QA/PS) Intern will be responsible for analyzing current QA processes to identify and implement process improvements by testing Tranzact (Quote-to-Cash/Customer Portal) applications including researching, documentation, reporting, analysis, and identifying processes improvements that ensures an effortless development experience and set or adhere to standards for best practices. The QA/PS will also work with the Tranzact Project Manager to understand Tranzact roadmap and priorities.
Assist in testing of applications in Pre-Production and Production ensuring code / UI adheres to the provided requirements
Test software via UI and Scripts. Log and Track defects found during testing.
Assist with integration, regression, and various other testing
Identify test requirements from specifications, map test case requirements and design test
Identify and recommend changes to increase effectiveness and quality of application
Communicate with Users / Business / Technical teams to address bugs / data integrity
User Acceptance testing plan created and attached prior to beginning UAT phase of project
Studying/degree in Computer Information Systems, Software Development, Computer Science, or related
Basic knowledge of software design and development; strong analytical abilities
NodeJS, SQL, SOQL
Ability to read technical requirements
Strong communication skills, able to communicate with stakeholders of all backgrounds (IT, Business, etc.)
Ability to provide logical guidance in a fast paced and quickly changing environment
A self-starter and motivated learner
Gain a deep understanding of application process and flows with practical experience in Quality Assurance with hands-on testing and involvement in weekly deployments and an enhanced understanding of the Life cycle of Code
Enhanced ability to triage production issues and identify data/code issues
Develop communication, planning, and organization skills with high-level project management and data/reporting visibility
Gain knowledge on production and support, industry experience, an education in telecom, and understanding of Zayo’s foundational role in broadband
Strengthen critical thinking, problem solving, and communication skills
Gain an expertise understanding of Salesforce
Exposure to a variety of networking opportunities
Excellent benefits including 401 (k) and medical for interns
Fitness membership discounts
Internships are full-time (40 hours/week), paid positions with many converting into full-time/part-time employment pending a successful internship.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.