Intern, Technical Project Manager
Company Description
Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.
All internships are paid, full-time work experiences. The Zayo internship program begins on June 8* and formally ends on August 14*, 2020 (*start/end date flexible to academic obligations).
Position Description:
- A successful Technical Project Manager will be responsible for overall project management of PN/FTT projects, with emphasis on:
- Tracking and reporting progress on multiple orders.
- Communicating with engineers and internal/external customers.
- Ownership of capital subprojects, purchase requests, and expense builders to include: creation, tracking approvals, and ensuring they are managed through the lifecycle of the project.
- Identification and resolution of issues ensuring on time delivery of assigned projects and within budget.
- An effective PM will work closely with their engineers and others to track/report real-time updates, as well as having a close knowledge of assigned projects. In addition, the role will require expertise in defining, measuring, and reporting on key project performance metrics with a focus on improving visibility into on time delivery performance.
- Ability to understand project dependencies and make decisions based on constraints is essential. Position requires strong communication skills, technical aptitude, strong organizational skills, and attention to detail. Personal communication skills are critical, as this role demands constant interaction with the engineers, internal/external customers, and internal support teams.
Responsibilities:
- Overall Project Management
- Review incoming order requests for completeness and accuracy.
- Identify project components, teams involved, and inter-relationships between work functions and ensure engagement.
- Apply internal/external customer priorities to the project.
- Critical Path identification and key issue resolution.
- Anticipation, mitigation and escalation of project issues as required.
- Documentation Delivery
- Ensure an appropriate scope of work or close out package is built and reviewed prior to delivery to internal/external customers.
- Ensure Salesforce information pages are updated with site specific information.
- Ensure delivery of all documentation required.
- Receipt and processing of quotes from material vendors and installation contractors.
- Project Budget
- Create and manage financial instruments (CSPs, PR, and EBs).
- Pro-actively manage budget variances.
- Manage budget overruns.
- Notify management of potential overruns.
- Provide analysis of cost overruns.
- Working with internal teams to properly implement and manage expense builders.
- Communication
- Host, support, and attend status calls with internal/external customers to notify of progress & issues.
- Have weekly calls with internal team.
- Weekly status of project progress on orders
- Daily calls if required to manage critical path items that could severely jeopardize delivery timeline.
- Communicating with Zayo Field Ops and contractors to drive site survey and installation completions.
- Define, measure and report on key business performance metrics, and determine data clean-up efforts and/or process enhancements necessary to improve the quality and accuracy of these metrics.
- Project management of various high-priority initiatives with the common objective of improving financial performance and operational efficiency. Project scopes will vary considerably but may include data cleanup efforts, process/system enhancements, product training, and improvement of hand-off among internal stakeholders.
Qualifications
- Must be able to manage multiple aggressive project schedules and responses.
- Proficiency in MS Word, Excel, Power Point, and Visio software.
- Must be able to understand and read basic Visio diagrams.
- Familiar with facets of service delivery including installation, and delivery.
- Business minded and able to maintain a commercial focus.
- The employee will be required to meet with internal/external customers and internal support teams to review project scope and to ensure positive communication is maintained.
Rewards
- Upon successful completion, the intern should possess the appropriate prerequisite skills needed for a full-time role
- Learn about the telecom industry
- Competitive compensation
- Excellent benefits including health, 401 (k), fitness discounts, and access to Zayo sponsored events