booj is looking for an energetic and enthusiastic person to join our team and bring our product releases and documentation to the next level! If you want to be one of our rock-stars of implementation for an innovative company, where you can help build a dynamic program, with some of the most creative and dedicated people in the industry, this job is for you!

booj is dedicated to building the best technology platforms for our customers! Top developers, designers, marketing specialists, search engine gurus and project managers work together to make sure that every project is tackled with the end goal in mind: putting out great products so that our clients can succeed! Ranked six years straight on the Inc. Top 5000 list for showing significant revenue growth year after year, booj is looking for a Implementation Specialist to be a part of our continued success!

If you are organized, a self-starter, detail oriented and enjoy a fast paced environment, this is the job for you. booj offers great benefits likes unlimited PTO, in office game room, dog friendly office and career advancement.

About This Position

The Implementation Specialist reports directly to the Training & Implementation Director and will be responsible for help in developing, delivering, and maintaining a successful release and training program for our clients and booj team. The individual in this role will work with the team to evaluate client needs, organize, define and execute all aspects of the implementation and training plan. The Implementation Specialist works very closely with the Project Management departments and also consults with members of the Design, Development, Deployment, Data, Marketing, and Sales Departments as needed. This person will be an integral part in communicating our unique products and creating excitement through knowledge sharing!

The main responsibilities for this position include:

• Assess, organize and continue to develop implementation strategies with our clients, for everything from brand new websites to upgrades to existing tools.

• Communicate project updates and deliverables to all stakeholders and make sure items are executed on time, to budget, with high quality.

• Set and manage expectations both internally and externally to ensure successful project delivery to the customer.

• Generate and manage project plans and milestones for implementation of projects.  Including review of implementation tasks, schedules, and resources, and making adjustments or additions with team as needed.

• Work to establish dynamic documentation and release curriculums for clients to be continually educated as new products and tools are available.

• Aid in creating training plans, design, and develop training programs (to be used internally and externally).

• Maintain updated documentation and curriculum for our clients and tools.

• Monitor the results of the Implementation & Training Department initiatives

• Conduct organization wide needs assessment and identify skills or knowledge gaps needing to be addressed, then fill those gaps

• Create and maintain positive customer relationships.

• Other tasks needed to support the goals of the Implementation & Training Department

The Ideal Candidate Would Have

• A passion for organization, training, public speaking, and an engaging, outgoing personality

• A love for scheduling and managing resources in a fast paced environment

• The ability to handle difficult and escalated situations with minimal leadership involvement

• The desire to do whatever needs to be done to provide outstanding project team leadership to achieve, schedule, and scope project performance

• A thirst for knowledge of our products and tools.

• Proven record of success in a similar role

• Experience in Technical Writing, User Stories and/or Requirements gathering

• The desire to do whatever needs to be done to provide outstanding project team leadership to achieve, schedule, and scope project performance

• Degree in Education, Business, Communications or related field (equivalent work experience also acceptable)

Required Skills

• Highly self-motivated, ability to work without direct supervision

• Demonstrated experience in creating detailed documentation for complex projects

• A positive, outgoing and engaging outlook with regards to product releases and documentation

• High productivity, strong work ethic, commitment to meeting deadlines

• Ability to quickly grasp new situations and synthesize large amounts of information

• Organizational skills with the ability to handle multiple assignments, due dates and priorities

• Ability to clearly express ideas and questions verbally and in writing

• Ability to work both independently and in a team

• Strong communication with fellow employees and management

• Strong understanding of and desire to learn new technology

• Desire to improve processes, implement change and get things done on time and correctly

Bonus Skills

• Previous Agile experience

• Knowledge of our industry (specifically real estate and the benefits technology can provide to this industry)

• Experience using project management or ticketing applications, SCRUM and Kanban boards.

• Previous Atlassian product knowledge: Jira, Confluence, Hipchat and Service Desk.

Location

This position is for a full time, on-site Implementation Specialist in our corporate headquarters located in Denver, Colorado

Application Procedure

Send your resume and cover letter to [email protected].