Implementation Manager
If you are genuinely passionate about:
Serving customers with empathy, expertise, responsiveness, quality, and accountability
Implementing or improving Implementation Services processes, utilizing industry best practices
Defining and measuring success
SaaS technology, enterprise implementation, and system integration
Implementation Services innovation, trends, technology, process, systems, & tools
Thriving in the dynamic, highly competitive, and often hectic environment of a SaaS startup
Driving to success with sometimes unclear objectives and unknown landscapes
Strategy, systems, change management, program/project management, ITIL, Lean IT, Business Transformation, and Services Management
Customer relationship management
And you have intrinsically outstanding levels of:
Empathy
Aptitude
Emotional IQ
Active listening
Positive attitude
Problem solving
Responsiveness
Effective communication (written, verbal, presentations)
Change management
Leadership
Patience
Poise
Composure
Organization
Time management
Sense of humor
And you have 3+ years experience:
Implementing software/SaaS products for enterprise level customers
And you have:
a Bachelor’s degree (Master’s preferred) in Business Management/Administration with a technology focus, minor, or concentration
Then you could be an excellent candidate to be our next Implementation Manager.
Scope:
Plan and execute projects to implement Kapost SaaS, per our implementation phases
Achieve TTFV (time to first value) goals for your implementation projects
Align and collaborate with members of Customer Success, Sales, and Product/Engineering to ensure high quality, on-time implementations that ensure customers can be safely handed off to Customer Success Management, and will adopt and renew
Systems/tools
Microsoft Project
Gainsight
SmartSheet
Implementation Services space in Jive
Implementation Services channel(s) in Slack
Implementation Services dashboard cards in DOMO (through Biz Ops)
Travel:
Up to 50%
Hours:
Kapost is a startup, full of fun challenges. The workload is not predictable. We do what we have to do when we have to do it in order to drive value, adoption, success, upsell, and renewal. So, you might work 30 hours some weeks, and 70 hours other weeks.
We have high expectations and challenging objectives when it comes to your performance. We evaluate by results, we don’t micromanage schedules. So, manage your own schedule, meet our expectations, and achieve your objectives, and we’ll all be happy :)