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Treasury Management Operations Senior Rep

| Greater Denver Area

Description As a Denver Post Top Workplaces award winner seven years in a row (2012-2018), FirstBank provides many great benefits for being a part of our family. From competitive salaries, an employer-contributed 401k and Employee Stock Ownership Plan, to annual holiday parties and more, you will be appreciated and feel at home at FirstBank.

Treasury Management Operations Senior Representatives provide customer and branch support for commercial products and services. The department interacts with some of FirstBank’s largest business customers and focuses on finding solutions while maintaining customer service standards. In addition to having a strong understanding of Treasury Management’s specific product offerings, our senior representatives will also need to have a strong understanding of branch operations, industry trends and standards, and general account requirements. The Senior Representative will participate in training employees and upholding compliance standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In addition to the duties described in the Rep, TM Operations job description, the Sr Rep, TM Operations has the following duties:

• Answer phone calls and provide support related to all Treasury Management products and services, including but not limited to ICM, 360Control, Merchant Services, and Lockbox

• Assist customers with password resets, activations and Bank Mail inquiries

• Provide customers with basic Treasury Management product training

• Train employees and act as a mentor to staff members

• Maintain awareness of potential product cross sell opportunities and refer to Treasury Management Development when appropriate

• Provide basic technical support/troubleshooting of all TM products and services

• Maintain awareness of fraud trends to identify potential suspicious activity

• Evaluate and review individual calls received for quality assurance

• Perform other duties and projects as assigned

• Understand and comply with all provisions of the Safety in the Workplace policy

Position includes FirstBank Headquarters employee benefits such as: FirstBank Fitness Center, Craft Café and Deli, Game Room, 4th Floor Rooftop Patio, RTD/Light Rail Eco Pass with free shuttle from Oak Street Station.

Requirements MINIMUM QUALIFICATIONS OF POSITION

• Typically requires six to twelve months of related experience

PREFERRED QUALIFICATIONS OF POSITION

• Previous customer service experience

• Working knowledge of call center environment

• Previous banking experience

• Spanish speaking.

KNOWLEDGE AND SKILLS

• Must understand general banking

• Understand customer service strategies

• Excellent verbal skills

• Excellent written communication skills

• Ability to problem solve

• Ability to multitask.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed in an office environment with moderate noise levels and light to heavy traffic. An individual in this position:

• Frequently remains stationary throughout a typical business day

• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

• Occasionally positions self to access drawers and shelves of various heights

• Frequently reaches for and handles paperwork and files

• Constantly communicates with customers, coworkers, and management in-person and on the phone

• Must be able to exchange accurate information

Work Hours Monday through Friday

Part Time No

  • FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

  • Please view Equal Employment Opportunity Posters provided by OFCCP hereat http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

  • FirstBank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with FirstBank’s legal duty to furnish information. 41 CFR 60-I.35(c)

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective CLanguages
    • PowershellLanguages
    • COBOLLanguages
    • jQueryLibraries
    • Backbone.jsFrameworks
    • Marionette.jsFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • IMSDatabases
    • Google AnalyticsAnalytics
    • Adobe AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • XDDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are conveniently headquartered in scenic West Denver with amazing views of the mountains and downtown. Plus, the commute is refreshingly light.

An Insider's view of FirstBank

How would you describe the company’s work-life balance?

Work-life balance at FirstBank is exactly what I was looking for. The flexible hours and work-from-home opportunities allow my work to fit into my life more easily. As someone who lives for the outdoors, whether it be climbing, fishing, or skiing, FirstBank has allowed me to maximize my productivity in the office while still pursuing my passions.

Asher

Java Developer

What projects are you most excited about?

I am most excited about building new solutions and migrating applications to the cloud. We are constantly looking for opportunities to deliver products and services built on leading-edge technologies that enable us to remain competitive. Moving to the cloud is allowing us to combine a flexible architecture and become responsive to business needs.

Fernando

Infrastructure Manager

How does the company support your career growth?

I started 18 months ago as a Java Developer. I have already been promoted to the next level technically. There is continuous support from FirstBank to stay up to date with current technology trends, for example: online courses, classroom training and certifications.

Spandana

Java Developer

How do you make yourself accessible to the rest of the team?

I take the approach that I work for my team: they are my customers. If I can respond to them quickly, then I can reinforce the momentum that they have worked so hard to create.

Albert

Chief Information Officer

How has your career grown since starting at the company?

I started with FirstBank in April 2006 as a Management Trainee. As a recent graduate with a Marketing degree, I thought, “I’ll give this a try”. 13 years later I am now an Executive Vice President overseeing our PMO. I am grateful for the journey FirstBank has allowed me to take with me career. They truly value, promote, and support growth.

Trista

Executive Vice President

What are FirstBank Perks + Benefits

FirstBank Benefits Overview

FirstBank partners with our employees to achieve physical, emotional, mental, spiritual, professional and financial wellness to succeed at work and in life.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FirstBank's Flexible Spending Account (FSA) helps employees and dependents cover out-of-pocket medical costs with pre-tax contributions up to $2,600 annually.
Disability Insurance
FirstBank provides both short-term and long-term disability insurance.
Dental Benefits
FirstBank pays 100% of each employee's dental insurance premium.
Vision Benefits
FirstBank pays 100% of each employee's vision insurance premium.
Health Insurance Benefits
FirstBank contributes to the premium cost of employees and their eligible dependents on single coverage health insurance.
Life Insurance
FirstBank covers two times an employees annual salary for life and accidental death/dismemberment insurance at no cost to the employee.
Wellness Programs
Each FirstBank employee has the ability to request up to $360 annually as a reimbursement for expenses associated with wellness (gym memberships, massages, manicures, food delivery service, etc.)
Onsite Gym
FirstBank has a state-of-the-art 24/7 fitness center in the building. The gym is free if you use it 4 times each month, otherwise it's only $10 a month. Awesome group fitness classes are offered, too!
Retirement & Stock Options Benefits
401(K)
FirstBank employees may contribute up to 80% of their salary to their 401k.
401(K) Matching
FirstBank is unlike many employers because we contribute to retirement plans whether the employee does or not.
Company Equity
FirstBank is proud to offer an Employee Stock Ownership Plan (ESOP) as one of our many benefits.
Child Care & Parental Leave Benefits
Flexible Work Schedule
If you're an early riser or like to sleep in, no problem! FirstBank offers flexible schedule with of core hours of 9am-4pm.
Remote Work Program
Most of our tech employees have the opportunity to work from home 2-3 days per week.
Family Medical Leave
FMLA provides 12 work weeks of unpaid, protected leave and FirstBank extends those protections for up to 90 calendar days for eligible employees.
Vacation & Time Off Benefits
Generous PTO
FirstBank believes that our employees are the key to what makes a great company and that a balance between work and non-work activities is essential. You begin accruing PTO on your first day.
Paid Volunteer Time
Because we believe in doing what's best for our employees and communities, each year FirstBank gives its employees 2 full days to volunteer in the community however they choose.
Paid Holidays
Being a bank, we offer employees 8 paid holidays per year on top of PTO!
Perks & Discounts
Commuter Benefits
If you prefer to take public transportation, we will provide you with a free RTD pass and have a shuttle waiting to pick you up light rail station to bring you to and from headquarters.
Game Room
We have a game room with a pool table, foosball, Ping-Pong, and a classic arcade console that is open at all times.
Parking
You'll never have to worry about parking. We have a full parking garage at no cost to employees, plus additional onsite parking, a bike closet, and electric vehicle charging stations.
Fitness Subsidies
As part of the wellness program, you can use your quarterly allotment toward fitness memberships.
Professional Development Benefits
Job Training & Conferences
FirstBank has an in-house training team that provides training for all employees. Additionally, the Technology Department has a Career Navigator who provides career paths for Technology roles.
Tuition Reimbursement
We reimburse employees up to $3,000 annually for tuition and books for business-related classes. We also help cover cost for employee's children to pursue post-high school education and training.
Diversity Program
FirstBank is committed to creating a diverse and inclusive workplace through cultural awareness, team-building exercises, and the encouragement of on-going dialogue with employees.

Additional Perks + Benefits

FirstBank offers a number of career stages so employees can explore opportunities in a way that keeps them growing, challenged and contributing. We believe in our talent so much that we primarily use a promote from within approach.

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