Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Job Profile Summary:
Manages multiple teams, usually manages managers, is accountable for the performance and results of his/her team. Sets team level objectives, priorities, and plans. May assign work to various team members. Does exec level reporting within IT and to business teams, conducts regular QBRs with various stakeholders. Contributes input to budget planning. Responsible for hiring, and developing his/her teams; may lead larger programs as required
Responsible for providing objective and comprehensive input to senior leadership and executive decision makers
Solicits stakeholder input to define comprehensive improvement plans that are consistent and drive standardization across regions
Influences and collaborates with multiple stakeholders of multiple portfolios and projects to ensure effective release, change management and that support plans are defined and communicated
Creates and drives broad stakeholder communications with respect to portfolio status and budget utilization
Facilitates monthly operational reviews of operational performance and roadmap status
Responsible for reporting overall status to GTS senior leadership and executives, within and outside GTS, taking remediation action, when applicable
Resource and Budget Management
Ensures resource allocations based on Org priorities
Works closely with cross functional Leads & Project Managers to track resource allocation and utilization for portfolio projects
Identifies potential budget shortfalls and escalate proactively
Manages and/or escalates issues, as needed
Provides input to the annual budget planning process relating to project/support/SW maintenance/ Renewals/purchases/etc. for his/her areas of responsibility
Reviewal and optimization of budget allocation
Monitors adherence to KPIs
Performs RCA if metrics are missed
Proposes mitigation strategies for missed targets
Is accountable for successful implementation of approved system improvement recommendations
Drives adoption of best practices and standards
Project / Program Management
Responsible for reviewing and approving high level project milestones across the portfolio, provided by Project Managers and technology professionals
Responsible for ensuring scope, schedule and resource commitments are delivered across the portfolio
Responsible for resolving escalated issues and potential roadblocks
Responsible for identifying and mitigating project execution risks
Responsible for keeping all executive stakeholders updated on program/project status/risks
Responsible for optimizing resource allocation and resolving resource allocation conflicts across the portfolio
Guide and /or revise portfolio-level plans, as needed, to ensure they completely capture all activities and eliminate duplicative efforts
R&D / Innovation
Drives innovation and provides thought leadership across the teams, rewards innovation, and helps communicate new ideas across teams
Fosters and promotes a culture of innovation across local and global teams
Process / Policies / Standards
Ensures departmental process/policies /standards are aligned with GTS priorities
Defines process goals and measurement standards to ensure compliance
Optimizes processes to ensure continuous process improvement to drive process quality and productivity
Ensures consistency and efficiencies across standards and policies
Road Map / Planning
Responsible for leading strategic planning, influencing and driving prioritization of initiatives with executive stakeholders
Responsible for developing and communicating a roadmap of projects and initiatives in support of stakeholder priorities to all levels of the organization
Provides leadership and direction to the team, through senior managers
Will likely lead a larger team or multiple teams focused on execution of area or sub-function plans
Is accountable for the performance and results of direct reports and maybe a larger or multiple teams, perhaps global
Succession planning recommendations and contributing to and driving the people development strategy
Performance management of team members, including disciplinary actions and hire/fire decisions/ recommendations
GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations
Talent development, including quarterly conversations, career pathways conversations and individual development/growth plans
Models the Zayo Culture and Values
Review / Approvals / Escalations / Issues Resolution
Leads Senior Leadership and Executive level escalations
Drives creation and delivery of executive decision making cycles, with objective and comprehensive presentation of issues, business impacts, options with pros/cons, budgetary estimates, and recommendations
Acts as the final escalation point for approving or rejecting security architecture requests
Reviews, approves and presents final recommendations to management on security architecture programs and services
Approves or rejects revisions to global IT security policies annually
Responsible for addressing and resolving complex customer security inquiries in partnership with Legal, Sales, and Operations teams, as final escalation point
Reviews, analyzes and decides on acceptance or rejection of audit controls
Approves final vendor selection
Executes and guides vendor evaluations by team members, guides recommendations and reviews negotiation communications for executive review
Establishes vendor engagement, support and SLA mechanisms
Participates in vendor advisory boards and user groups
Accountable for creating and negotiating vendor contracts, MSA/SOW, License Agreements, and drives internal reviews with GTS leadership and Legal teams
Executes medium-scale vendor evaluations, pricing negotiations and software acquisitions
Accountable for vendor performance
Country / Regional Management
Manages team of local technology professionals/managers in a given country/region
Represents country/regional priorities to the global team
Executes against approved initiatives
Manages technology and/or human resources in a single location, being familiar with local language, law and regulations, as needed
Partners with global technology owners and regional stakeholders, to implement and maintain global technology standards
Manages relationships with country/regional senior leadership stakeholders
Defines, presents and obtains leadership approval for local execution strategy, aligned to global standards
Applications In Scope:
Other applications as needed
Experience standing up a global applications team.
Experience migrating to the Oracle Cloud environment.
Experience standing up new modules in Oracle.
Experience administering SalesForce in 2000+ Enterprise Environment.
Bachelor's degree in programming, computer science, MIS or equivalent experience.
Minimum of 10 years of experience leading teams and business systems analysis projects.
5+ years' experience working in the telecom environment required.
Expert in SDLC; expert understanding of at least one methodology and strong conceptual understanding of at least one other (Waterfall, Agile, etc.).
Solid foundation in project management methodologies with experience managing small to medium sized projects.
Ability to work effectively through collaboration across disciplines, feature teams, and partners.Familiar with proprietary software development and Cloud Computing concepts.
Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) desired.
Base salary range: $98,700-$131,600
Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee
Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
Fitness membership discounts
Generous paid time off policy including paid parental leave
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time