Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Job Profile Summary:

Manages multiple teams, usually manages managers, is accountable for the performance and results of his/her team. Sets team level objectives, priorities, and plans. May assign work to various team members. Does exec level reporting within IT and to business teams, conducts regular QBRs with various stakeholders. Contributes input to budget planning. Responsible for hiring, and developing his/her teams; may lead larger programs as required

Responsibilities:

Stakeholder Management

• Responsible for providing objective and comprehensive input to senior leadership and executive decision makers

• Solicits stakeholder input to define comprehensive improvement plans that are consistent and drive standardization across regions

• Influences and collaborates with multiple stakeholders of multiple portfolios and projects to ensure effective release, change management and that support plans are defined and communicated

• Creates and drives broad stakeholder communications with respect to portfolio status and budget utilization

Management Reporting

• Facilitates monthly operational reviews of operational performance and roadmap status

• Responsible for reporting overall status to GTS senior leadership and executives, within and outside GTS, taking remediation action, when applicable

Resource and Budget Management

• Ensures resource allocations based on Org priorities

• Works closely with cross functional Leads & Project Managers to track resource allocation and utilization for portfolio projects

• Identifies potential budget shortfalls and escalate proactively

• Manages and/or escalates issues, as needed

• Provides input to the annual budget planning process relating to project/support/SW maintenance/ Renewals/purchases/etc. for his/her areas of responsibility

• Reviewal and optimization of budget allocation

System Optimization

• Monitors adherence to KPIs

• Performs RCA if metrics are missed

• Proposes mitigation strategies for missed targets

• Is accountable for successful implementation of approved system improvement recommendations

• Drives adoption of best practices and standards

Project / Program Management

• Responsible for reviewing and approving high level project milestones across the portfolio, provided by Project Managers and technology professionals

• Responsible for ensuring scope, schedule and resource commitments are delivered across the portfolio

• Responsible for resolving escalated issues and potential roadblocks

• Responsible for identifying and mitigating project execution risks

• Responsible for keeping all executive stakeholders updated on program/project status/risks

• Responsible for optimizing resource allocation and resolving resource allocation conflicts across the portfolio

• Guide and /or revise portfolio-level plans, as needed, to ensure they completely capture all activities and eliminate duplicative efforts

R&D / Innovation

• Drives innovation and provides thought leadership across the teams, rewards innovation, and helps communicate new ideas across teams

• Fosters and promotes a culture of innovation across local and global teams

Process / Policies / Standards

• Ensures departmental process/policies /standards are aligned with GTS priorities

• Defines process goals and measurement standards to ensure compliance

• Optimizes processes to ensure continuous process improvement to drive process quality and productivity

• Ensures consistency and efficiencies across standards and policies

Road Map / Planning

• Responsible for leading strategic planning, influencing and driving prioritization of initiatives with executive stakeholders

• Responsible for developing and communicating a roadmap of projects and initiatives in support of stakeholder priorities to all levels of the organization

People Management

• Provides leadership and direction to the team, through senior managers

• Will likely lead a larger team or multiple teams focused on execution of area or sub-function plans

• Is accountable for the performance and results of direct reports and maybe a larger or multiple teams, perhaps global

• Responsible for:

• Succession planning recommendations and contributing to and driving the people development strategy

• Performance management of team members, including disciplinary actions and hire/fire decisions/ recommendations

• GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations

• Talent development, including quarterly conversations, career pathways conversations and individual development/growth plans

• Models the Zayo Culture and Values

Review / Approvals / Escalations / Issues Resolution

• Leads Senior Leadership and Executive level escalations

• Drives creation and delivery of executive decision making cycles, with objective and comprehensive presentation of issues, business impacts, options with pros/cons, budgetary estimates, and recommendations

• Acts as the final escalation point for approving or rejecting security architecture requests

• Reviews, approves and presents final recommendations to management on security architecture programs and services

• Approves or rejects revisions to global IT security policies annually

• Responsible for addressing and resolving complex customer security inquiries in partnership with Legal, Sales, and Operations teams, as final escalation point

• Reviews, analyzes and decides on acceptance or rejection of audit controls

Vendor Management

• Approves final vendor selection

• Executes and guides vendor evaluations by team members, guides recommendations and reviews negotiation communications for executive review

• Establishes vendor engagement, support and SLA mechanisms

• Participates in vendor advisory boards and user groups

• Accountable for creating and negotiating vendor contracts, MSA/SOW, License Agreements, and drives internal reviews with GTS leadership and Legal teams

• Executes medium-scale vendor evaluations, pricing negotiations and software acquisitions

• Accountable for vendor performance

Country / Regional Management

• Manages team of local technology professionals/managers in a given country/region

• Represents country/regional priorities to the global team

• Executes against approved initiatives

• Manages technology and/or human resources in a single location, being familiar with local language, law and regulations, as needed

• Partners with global technology owners and regional stakeholders, to implement and maintain global technology standards

• Manages relationships with country/regional senior leadership stakeholders

• Defines, presents and obtains leadership approval for local execution strategy, aligned to global standards

Applications In Scope:

• SalesForce

• Oracle (OFN)

• OneStream

• TEOCO

• Other applications as needed

Qualifications:

• Experience standing up a global applications team.

• Experience migrating to the Oracle Cloud environment.

• Experience standing up new modules in Oracle.

• Experience administering SalesForce in 2000+ Enterprise Environment.

• Bachelor's degree in programming, computer science, MIS or equivalent experience.

• Minimum of 10 years of experience leading teams and business systems analysis projects.

• 5+ years' experience working in the telecom environment required.

• Expert in SDLC; expert understanding of at least one methodology and strong conceptual understanding of at least one other (Waterfall, Agile, etc.).

• Solid foundation in project management methodologies with experience managing small to medium sized projects.

• Ability to work effectively through collaboration across disciplines, feature teams, and partners.Familiar with proprietary software development and Cloud Computing concepts.

• Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) desired.

• Base salary range: $98,700-$131,600

Benefits, Rewards & Wellness

• Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee

• Sales Incentive Plan - Full-time Zayo sales employees are also eligible for discretionary incentive cash compensation through our Sales Incentive Plan

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Please note, in accordance with Zayo's commitment to providing and maintaining a workplace free of recognized hazards, all U.S. and Canadian employees and any employee, vendor, customer, or visitor who enters a Zayo office or facility in the U.S. and Canada must be fully vaccinated against COVID-19 and provide proof of such vaccination. If you are hired by Zayo, you will be required to provide proof of vaccination or have a valid religious or medical reason not to be vaccinated.