Collections Specialist at FRONTSTEPS

| Greater Denver Area
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JOIN THE TEAM

There are 69 million Americans who live in common interest communities and the FRONTSTEPS team is building powerful solutions to impact these residents and their community leaders. We believe that each member of the FRONTSTEPS family contributes to our end goal: helping our customers, and their communities, become safe, informed, and efficient. FRONTSTEPS was recently ranked in the top 100 Digital Companies in Colorado. Join our team and you'll quickly find out why.

We are currently looking for a Collections Specialist in our Denver headquarters to join the Billing and Collections team. This position requires a professional equipped with quick thinking, a willingness to be creative and think outside the box, and an ability to innovate and fail forward. We're looking for a talented, self-motivated, flexible, team-player who has the drive to take initiative, own solutions and deliver results.  Join the FRONTSTEPS team if you are looking for a dynamic environment, a company you can grow with, and a culture that balances the energy of a startup with the leadership and maturity of an established company.

Job Responsibilities

  • Manage invoice collections for high transaction volume business accounts
  • Focus collection goals to reduce total % DSO across aging for assigned portfolio
  • Target 100-120 phone/email contacts daily based on response rates
  • Reconciliation of customer payment disputes to resolve discrepancies, short payments and refunds
  • Provide weekly reporting on account resolutions to management
  • Cross functional support within team, as well as ad hoc duties

 

Desired Skills and Experience

  • 3+ years of collections experience with preference in monthly and quarterly recurring billing cycles.
  • Experienced with high volume transactions within business to business organization and/or similar experience in customer service role
  • Success with resolution of balances aged 90+ days
  • High level organizational and follow-up resolution skills to handle multiple projects and deadlines simultaneously
  • Strategically set goals to drive down DSO and improve incoming cash receipts
  • Understands financial targets and can deliver receivables results
  • Proficient experience with Microsoft Excel, NetSuite & Salesforce
  • Ability to communicate to all levels of organization in a clear, focused and concise manner.
  • Commitment to excellent customer service
  • Team player, self-motivated and energetic with high level of initiative

Competencies/Education

  • Associate’s Degree or equivalent related work experience
  • Excellent customer service skills
  • Attention to detail and accuracy
  • Professional telephone manner and email etiquette
  • Excellent verbal and written communication skills
  • Good problem-solving skills
  • Must be able to work independently as well as take instruction from supervisors
  • Minimum of two (2) year use of Microsoft Excel and Outlook.
  • At least two (2) years’ experience in the field or a related area, computer experience, familiarity with accounting programs and cash application.
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Technology we use

  • Engineering
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Location

Our office is at 12th & Broadway near Civic Center. Tons of lunch options (Torchy's, Zep's, BurgerFi), a bus stop & a short walk from RTD at 16th & CA

An Insider's view of FRONTSTEPS

How does your team reward individual success?

We established a recognition program for our teams to acknowledge peer to peer award for individuals who go above and beyond. Plus, monthly & quarterly contests for gift cards & team lunch. FRONTSTEPS Managers are invested in seeing that we continue to provide a thriving, exciting, and supportive culture which focuses on innovation & growth.

Marina Vilaysane

Director of Operations

What projects are you most excited about?

I’m excited about the new platform that we’re launching. And we're building rich new customer experiences w/ some household brand names. We're clearly the leader in our industry, but we aren’t taking that for granted. Every client, resident & partner who sees our new products are super impressed. It’s a fun position to be in.

Matt DeWolf

President of Payments

What does career growth look like on your team?

Career growth is about expanding your knowledge through participation in cross-functional teams, engaging in a monthly Brown Bag lunch session or All Hands meeting, and contributing ideas on how to improve upon those processes you’ve participated in.

Sarah

Senior Manager and Controller

How do you make yourself accessible to the rest of the team?

I keep my office door open as much as possible to enable anyone to provide timely feedback and seek advice when the unexpected happens. For that to be successful I build relationships with people across my organization to let them know they can come to me whenever necessary and sometimes just to chat and catch up.

Leo Haasbroek

Chief Operating Officer

What is your vision for the company?

Our vision is to change the conversation around HOA software and be a catalyst in opening up communication between neighbors, HOA Boards and community associations. We are building more than a company, it’s truly an effort to develop a culture of growth and excellence as a team.

Jamie Clymer

CEO

What are FRONTSTEPS Perks + Benefits

FRONTSTEPS Benefits Overview

The benefits of working for FRONTSTEPS are endless! Joining our team means opportunities to be daring and innovative ... every day! You can be part of the engagement team and foster our cool culture with events, outings, and parties. We just rolled out an awesome new program that allows employees to recognize other employees for going the extra mile. Led by employees, for employees it's just one example of what it means to be a FRONTSTEPPER! Oh, and there are a ton of other benefits like health care and beer Fridays ... KEEP reading to find out.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Company-sponsored short and long term disability benefits.
Dental Benefits
The FRONTSTEPS plan covers 100% of preventative care. We have options that include orthodontia coverage.
Vision Benefits
Our competitive vision plan covers 100% of a basic exam, with a copay. Plus, contact lens and eyeglass frame benefits.
Health Insurance Benefits
FRONTSTEPS offers a PPO and a qualified high-deductible plan with FSA and HSA options.
Onsite Gym
The gym is clean and features stair masters, free weights, treadmills, and more ...
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
FRONTSTEPS dress code includes Hawaiian Shirt Day, Fan-dom Day, and Ugly Sweater Day. Oh, and all the other days, you can wear whatever is comfy and casual!
Commuter Benefits
RTD pass allowance is offered to all our employees!
Company Outings
Rockies games, ax throwing, bowling ... the FRONTSTEPS team is all about exploring and taking advantage of the cool stuff Denver has to offer!
Stocked Kitchen
Between ping pong games & foosball, there are snacks galore in our Cantina. Boulder chips, sun chips, granola bars, fruit snacks, and oatmeal. Fresh fruit replenished daily, bubbly water, and soda!
Happy Hours
Every Friday at 4:30!
Parking
Underground parking ... FRONTSTEPS pays a generous (and I mean, generous) portion of the cost to park in our building. No need to walk outside, eveh!
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Our product team demoes new features and enhancement that are releasing in the near future.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Indoor, on-site parking and gym. Supportive environment. Fun, friendly atmosphere with start-up energy and plenty of adult leadership to drive success.

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