Accounts Receivable Manager

| Greater Denver Area

COMPANY OVERVIEW

Headquartered in Denver, Colorado with additional offices in Arizona and California, FRONTSTEPS is a SaaS company with a resident engagement platform to empower communities to be safe, informed, and efficient. More than 23,000 communities nationwide — that’s 4.4 million homeowners — are covered by FRONTSTEPS services! We deliver solutions that simplify how management companies, homeowner associations, builders, and security & patrol experts build, connect, operate, and secure modern communities. With a focus on mobile-first technology and best-in-class integrations, our products make it easy for community leaders and homeowners to communicate, collaborate, and drive a more prosperous community.

FRONTSTEPS is guided by the core values of 1) developing our people, 2) taking care of the customer at all times, 3) moving with purpose and urgency, 4) being open, honest, and transparent, 5) innovating and failing forward, and 6) being courageous.

Position Overview

We are seeking Accounts Receivable Manager to lead the team responsible for end-to-end processes of billing through collections across all FRONSTEPS businesses.  As a hands-on leader of this team, you aren’t afraid to roll up your sleeves and get your hands dirty to solve a problem or respond to customer concerns.   This position requires quick thinking and decision making, and a willingness to be creative and think outside the box.   You won’t be constrained by existing practice as you are a leader who seizes opportunities to address problems and own solutions.  We're looking for a self-motivated, flexible, team-player who has the drive to take initiative and deliver results.  

This position is highly visible working cross-functionally with executive leadership and requires a strong leader with the ability to prioritize, plan, and direct the AR department. Join the FRONTSTEPS team if you are looking for a dynamic environment, a company you can grow with, and a culture that balances the energy of a startup with the leadership and maturity of an established company. 

Key Responsibilities

  • Oversee, optimize, and execute end-to-end operational billing and collection processes for new and existing billing structures, assessing the function for opportunities to simplify and automate in order to build a more scalable function.
  • Supervise Billing, AR and Collections staff of 5, ensuring the right talent is in the right seat. 
  • Partner with Operational leadership as transactional Tier 1 billing and collections support is migrated to a 3rd party partner. 
  • Develop and implement billing and collections KPIs, developing weekly/monthly/quarterly reporting for executive management.
  • Serve as primary point of contact for billing and collections related inquiries from internal stakeholders. 
  • Perform collections for complex and sensitive customer accounts, negotiate payment programs with delinquent customers, identify accounts requiring legal action or bad debt write off, and work with outside Collection Agencies on an as needed basis.
  • Oversee receivables accounting policies and procedures to ensure that all business and customer transactions are executed and documented in accordance with GAAP and Company policies.

Required Skills and Experience

  • 10+ years of relevant billing, cash application, accounts receivable and collections experience, with preference in monthly and quarterly recurring billing cycles.
  • 5+ years of experience managing a team.  
  • Experience in working with high-volume transactions.
  • Commitment to excellent customer service.
  • Strong leadership skills with an ability to motivate and energize direct reports, including tenured staff.
  • Proven track record for improving process efficiencies and driving organizational change.
  • Strong problem solving, analytical skills, and attention to detail.
  • Ability to respond, prioritize effectively and meet deadlines while maintaining the highest of standards of completeness and accuracy.
  • Ability to perform as a strong team player and coach.

Desired Skills and Experience

  • A minimum of 5 years experience building and leading a billing and collections team, developing and scaling processes.
  • Experience interpreting data and providing recommendations to management on needed improvements.
  • Familiarity with sales tax software (preferably Avalara)
  • Strong trouble-shooting skills and a bias for action. 
  • Experience in SaaS Environment.
  • Experience with Salesforce and Intacct preferred 
  • Bachelor’s Degree in Accounting/Finance/Business Management or a related degree. 
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Technology we use

  • Engineering
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Location

Our office is at 12th & Broadway near Civic Center. Tons of lunch options (Torchy's, Zep's, BurgerFi), a bus stop & a short walk from RTD at 16th & CA

An Insider's view of FRONTSTEPS

How does your team reward individual success?

We established a recognition program for our teams to acknowledge peer to peer award for individuals who go above and beyond. Plus, monthly & quarterly contests for gift cards & team lunch. FRONTSTEPS Managers are invested in seeing that we continue to provide a thriving, exciting, and supportive culture which focuses on innovation & growth.

Marina Vilaysane

Director of Operations

What projects are you most excited about?

I’m excited about the new platform that we’re launching. And we're building rich new customer experiences w/ some household brand names. We're clearly the leader in our industry, but we aren’t taking that for granted. Every client, resident & partner who sees our new products are super impressed. It’s a fun position to be in.

Matt DeWolf

President of Payments

What does career growth look like on your team?

Career growth is about expanding your knowledge through participation in cross-functional teams, engaging in a monthly Brown Bag lunch session or All Hands meeting, and contributing ideas on how to improve upon those processes you’ve participated in.

Sarah

Senior Manager and Controller

How do you make yourself accessible to the rest of the team?

I keep my office door open as much as possible to enable anyone to provide timely feedback and seek advice when the unexpected happens. For that to be successful I build relationships with people across my organization to let them know they can come to me whenever necessary and sometimes just to chat and catch up.

Leo Haasbroek

Chief Operating Officer

What is your vision for the company?

Our vision is to change the conversation around HOA software and be a catalyst in opening up communication between neighbors, HOA Boards and community associations. We are building more than a company, it’s truly an effort to develop a culture of growth and excellence as a team.

Jamie Clymer

CEO

What are FRONTSTEPS Perks + Benefits

FRONTSTEPS Benefits Overview

The benefits of working for FRONTSTEPS are endless! Joining our team means opportunities to be daring and innovative ... every day! You can be part of the engagement team and foster our cool culture with events, outings, and parties. We just rolled out an awesome new program that allows employees to recognize other employees for going the extra mile. Led by employees, for employees it's just one example of what it means to be a FRONTSTEPPER! Oh, and there are a ton of other benefits like health care and beer Fridays ... KEEP reading to find out.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Company-sponsored short and long term disability benefits.
Dental Benefits
The FRONTSTEPS plan covers 100% of preventative care. We have options that include orthodontia coverage.
Vision Benefits
Our competitive vision plan covers 100% of a basic exam, with a copay. Plus, contact lens and eyeglass frame benefits.
Health Insurance Benefits
FRONTSTEPS offers a PPO and a qualified high-deductible plan with FSA and HSA options.
Onsite Gym
The gym is clean and features stair masters, free weights, treadmills, and more ...
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
FRONTSTEPS dress code includes Hawaiian Shirt Day, Fan-dom Day, and Ugly Sweater Day. Oh, and all the other days, you can wear whatever is comfy and casual!
Commuter Benefits
RTD pass allowance is offered to all our employees!
Company Outings
Rockies games, ax throwing, bowling ... the FRONTSTEPS team is all about exploring and taking advantage of the cool stuff Denver has to offer!
Stocked Kitchen
Between ping pong games & foosball, there are snacks galore in our Cantina. Boulder chips, sun chips, granola bars, fruit snacks, and oatmeal. Fresh fruit replenished daily, bubbly water, and soda!
Happy Hours
Every Friday at 4:30!
Parking
Underground parking ... FRONTSTEPS pays a generous (and I mean, generous) portion of the cost to park in our building. No need to walk outside, eveh!
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Our product team demoes new features and enhancement that are releasing in the near future.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Indoor, on-site parking and gym. Supportive environment. Fun, friendly atmosphere with start-up energy and plenty of adult leadership to drive success.

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