Sr. Director, Solution Engineering

| Greater Boulder Area

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, dedicated Internet access, and colocation services. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutral data centers. Through its Cloudlink service, Zayo provides low latency private connectivity that attaches enterprises to their public cloud environments. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Sr Director, Solution Engineering is primarily responsible for enabling the Solution Engineering team to maximize their potential in driving top line revenue in partnership with Sales and Product teams across Zayo. This position will be responsible for coaching the SE Directors reporting to them to best navigate their day-to-day responsibilities and ongoing trajectory within their role, requiring both a thorough tactical and strategic understanding of the role and responsibilities of the SE organization and the customers and or regions they support.

The Sr Director, Solution Engineering will be responsible for driving a mentor-like relationship with each of their direct reports. As such, this individual is expected to bring the utmost integrity to their day-to-day interactions internally and externally, and is expected to handle confidential or sensitive matters within their purview with the utmost professionalism. Additionally, this individual is expected to be focused on talent development, engagement and retention within their teams, and be an evangelist of the SE Organization within the broader Zayo community.

Reporting to the SVP Strategic Networks, the Sr Director, Solution Engineering will be responsible for not only ensuring compliance with pre-defined metrics of SE team performance, both in aggregate and at the individual level, but also contributing regularly to the development of strategy, tools, and measurements that allow for overall organizational growth.

Responsibilities

Leadership and Strategic Development

  • Leading a team of Global Solution Engineers within a defined scope, maximize the potential of direct reports relative to driving new revenue and otherwise fulfilling the mission and guiding principles of the SE Organization
  • Serve as the primary mentor for direct reports across all elements of day-to-day and long-term role and responsibilities to maximize engagement and retention
  • Serve as the primary point of technical and solutioning escalation for customers and internal stakeholders represented within the team
  • Serve as a feedback loop between SEs and higher leadership levels to ensure organizational direction is clearly disseminated to the team and to ensure that directional feedback from SEs is adequately captured

Sales Focus and Solution Design

  • Provide management-level technical consultation to customers and internal stakeholders to accelerate the sales cycle and drive opportunities from development to close
  • Provide coaching to direct reports and others within the ecosystem to navigate complex solutioning scenarios
  • Ensure fulsome communication among and between Sales and SE ecosystems to enable Sales priorities to be dynamically responded to by Solution Engineering
  • Engage directly in solutioning on an as-needed basis

Technical Expertise

  • Provide guidance to Sales and SEs on the most complex solutioning scenarios
  • Keep abreast of competitive landscape and emerging technologies in order to best position Zayo in the marketplace
  • Define opportunities for coaching of Sales and SEs in a technical, product or business-oriented manner

General

  • Adhere to all company standards and overall business professionalism
  • Maintain confidentiality in sensitive personnel matters
  • Ensure all projects and tasks are completed accurately, timely, and independently
  • Demonstrate regular, consistent, and punctual attendance
  • Be a trusted expert for all matters technical
  • Perform other duties as assigned

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
  • Twelve (12)+ years’ experience in a technical or sales role within the telecommunications industry, with at least seven (7) years as a peer leader in technical sales engineering or Solution Engineering role
  • Previous experience in a leadership role, especially a Sales or Sales/Solution Engineering leadership role preferred
  • Demonstrated leadership and coaching capabilities a must
  • Expert-level technical and design skills with MAN and WAN technologies required
  • Experience with Colocation and Cloud IaaS offerings a plus
  • Excellent presentation skills (development and delivery) with experience in front of CIO, CTO and other stakeholders
  • Excellent verbal and written communication skills, including ability to explain technical concepts to laypersons in simple, understandable terms
  • Consistent focus on results and goal achievement

Rewards

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
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