Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, dedicated Internet access, and colocation services. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutral data centers. Through its Cloudlink service, Zayo provides low latency private connectivity that attaches enterprises to their public cloud environments. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Sr Director, Solution Engineering is primarily responsible for enabling the Solution Engineering team to maximize their potential in driving top line revenue in partnership with Sales and Product teams across Zayo. This position will be responsible for coaching the SE Directors reporting to them to best navigate their day-to-day responsibilities and ongoing trajectory within their role, requiring both a thorough tactical and strategic understanding of the role and responsibilities of the SE organization and the customers and or regions they support.

The Sr Director, Solution Engineering will be responsible for driving a mentor-like relationship with each of their direct reports. As such, this individual is expected to bring the utmost integrity to their day-to-day interactions internally and externally, and is expected to handle confidential or sensitive matters within their purview with the utmost professionalism. Additionally, this individual is expected to be focused on talent development, engagement and retention within their teams, and be an evangelist of the SE Organization within the broader Zayo community.

Reporting to the SVP Strategic Networks, the Sr Director, Solution Engineering will be responsible for not only ensuring compliance with pre-defined metrics of SE team performance, both in aggregate and at the individual level, but also contributing regularly to the development of strategy, tools, and measurements that allow for overall organizational growth.

Responsibilities

Leadership and Strategic Development

• Leading a team of Global Solution Engineers within a defined scope, maximize the potential of direct reports relative to driving new revenue and otherwise fulfilling the mission and guiding principles of the SE Organization
• Serve as the primary mentor for direct reports across all elements of day-to-day and long-term role and responsibilities to maximize engagement and retention
• Serve as the primary point of technical and solutioning escalation for customers and internal stakeholders represented within the team
• Serve as a feedback loop between SEs and higher leadership levels to ensure organizational direction is clearly disseminated to the team and to ensure that directional feedback from SEs is adequately captured

Sales Focus and Solution Design

• Provide management-level technical consultation to customers and internal stakeholders to accelerate the sales cycle and drive opportunities from development to close
• Provide coaching to direct reports and others within the ecosystem to navigate complex solutioning scenarios
• Ensure fulsome communication among and between Sales and SE ecosystems to enable Sales priorities to be dynamically responded to by Solution Engineering
• Engage directly in solutioning on an as-needed basis

Technical Expertise

• Provide guidance to Sales and SEs on the most complex solutioning scenarios
• Keep abreast of competitive landscape and emerging technologies in order to best position Zayo in the marketplace
• Define opportunities for coaching of Sales and SEs in a technical, product or business-oriented manner

General

• Adhere to all company standards and overall business professionalism
• Maintain confidentiality in sensitive personnel matters
• Ensure all projects and tasks are completed accurately, timely, and independently
• Demonstrate regular, consistent, and punctual attendance
• Be a trusted expert for all matters technical
• Perform other duties as assigned

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
• Twelve (12)+ years’ experience in a technical or sales role within the telecommunications industry, with at least seven (7) years as a peer leader in technical sales engineering or Solution Engineering role
• Previous experience in a leadership role, especially a Sales or Sales/Solution Engineering leadership role preferred
• Demonstrated leadership and coaching capabilities a must
• Expert-level technical and design skills with MAN and WAN technologies required
• Experience with Colocation and Cloud IaaS offerings a plus
• Excellent presentation skills (development and delivery) with experience in front of CIO, CTO and other stakeholders
• Excellent verbal and written communication skills, including ability to explain technical concepts to laypersons in simple, understandable terms
• Consistent focus on results and goal achievement

Rewards

• Competitive compensation
• Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
• Fitness membership discounts
• Generous paid time off policy including paid parental leave