We are looking for an experienced network operations engineer to join our service delivery team. Our ideal candidate is a highly motivated, goal-oriented, team-focused engineer with a passion for overseeing systems and infrastructure. The network operations engineer will assist with the overall availability and performance of Zoom's production services against SLA and is expected to be ready to respond in case of issues to reduce service degradation or downtime.
Responsibilities

• Optimize reliability, performance, supportability and security of Zoom's infrastructure.
• Work closely with software engineers to implement new data center technologies.
• Develop capacity plans for new and existing video infrastructure
• Plan automated backups and fail-over configurations
• Identify and assist in implementing monitoring to ensure health, performance and security of Zoom's production and non-production cloud infrastructure.
• Analyze and resolve video infrastructure faults and undertake routine preventative measures as well as kick off new initiatives to avoid service degradations.
• Act as escalation point between service delivery/support team and engineering to help identify and trouble shoot service problems.
• Provide technical input in reviewing architecture, policies and procedures to ensure that security, backup, failover, alerting and disaster recovery mechanisms are in place.
• Participate in and review resting procedures for change and configuration management in production environments.
• Ensure production environments and data centers are equipped with proper level of resources and are designed correctly to scale per business needs.

Requirements

• Strong knowledge of internet routing protocols and techniques such as BGP, OSPF, ECMP, MPLS
• Experience using clouds such as Amazon EC2 and virtualization with Openstack or Docker containers.
• Solid working knowledge of Open vSwitch (OVS)
• Network engineering and security proficiency around firewalls and VPNs
• Linux administration including scripting
• Adept at working with vendors for appliances and peering.
• Working knowledge of a major vendor platform such as Arista, Juniper, Cisco, etc.
• 5+ years of experience as a Network Operations Engineer, preferably for a cloud or web company.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom's values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
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