Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
An effective Business Systems Analyst should be an expert in problem-solving, critical thinking, and implementing an Agile Development Methodology. In this role, the Business Systems Analyst will gain a deep understanding of our current applications and business processes at an accelerated pace and take responsibility for teaching self and asking thoughtful questions of management. The Business Analyst will operate as the main point of contact with stakeholders and requesters to identify requirements, dependencies, and timelines between technical and business teams. Works closely with our Development, DevOps, and QA teams to ensure business goals are being met. Manages projects and feature requests from inception to completion.
Lead documentation and review of all business requirements, data needs, and business rules in the requirements document
Analyze data quality and provide recommendation for changes
Translate complex business issues into requirements and technical solution designs
Evaluate, design, and transform systems to ensure compatibility and business efficiency, and effectiveness
Solve business problems and further business success by applying industry, applications, and technical knowledge through the definition of high-level solutions.
Partner with business leads to understand their requests, develop creative solution designs, and oversee the development, testing, and implementation
Determine the objectives of an assignment, and exercise judgment in selecting methods, techniques, and evaluation criteria to achieve measurable business outcomes
Collaborate effectively with both business and IT partners to meet commitments. Work through issues and roadblocks to complete tasks on time and on budget.
Analyze current business processes and make recommendations for improvement
Work with business users to develop acceptance test scenarios, identify test data, and execute the scenarios
Support real-time operational systems through management and guidance on resolving complex technical issues
Become an insider and trusted advisor to client teams from a BSA perspective
Have effective business meetings, understand deliverables, and drive successful outcomes
Help in developing and implementing best practices, standards and methodologies around business analysis and data analysis
Bachelor's degree in business, operations, programming, computer science, MIS or equivalent experience
2-3 years’ experience in business systems analysis projects
2+ years' experience working in the telecom industry desired
Salesforce experience preferred
Demonstrated ability to effectively communicate both technical and non-technical issues and resolve problems at all levels of the organization both internally and externally.
Deep understanding of business process and operating models as well as customer process and mission.
SDLC experience; understanding of at least one methodology and strong conceptual understanding of at least one other (Waterfall, Agile, etc.).
Highly motivated with an eagerness to learn new technologies, be part of a collaborative team, and maintain a transformational and creative mindset.
Base salary range: $58,100-$85,000
Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee
Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
Fitness membership discounts
Generous paid time off policy including paid parental leave
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time