Deal Desk Analyst

| Greenwood Village, CO, USA | Hybrid
Employer Provided Salary: $70,000-$75,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Salary Range: $70,000.00 - 75,000.00
Who we are:
Hi, we're SambaSafety and we offer the industry's most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.
We've built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don't take our word for it; we've been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid 4.9-star rating on Glassdoor.
What You'll Do:
Join our dynamic team as a Deal Desk Analyst, where you will play a crucial role in driving successful sales operations. Your primary responsibilities will include collaborating with sales teams to assemble proposals, quotes, and contracts, ensuring accuracy and alignment with company policies. As a key liaison between sales and finance, you will review and when needed, resolve billing errors and discrepancies. Additionally, you will lead change management efforts for the implementation of a new Configure, Price, Quote (CPQ) system, streamlining processes for greater efficiency.
We're looking for a results obsessed, tech savvy, process and detail-oriented trailblazer to further accelerate revenue growth. You will be a valued contributor to SambaSafety's development and success.This is a high-visibility role across the Sales organization and critical to driving revenue retainment and high-growth.
Responsibilities:

  • Responsible for providing timely proposals, quotes and contracts in line with terms of customer and/or partner agreements.
  • Expected to become a Super User/Subject Matter Expert for quoting customers using CPQ systems
  • Comfort with quoting complex contracts for multiple products with usage and price increases
  • Serve as trusted advisor to the Sales team on deal structure, contracting options, margin analysis and approval processes.
  • Supervise email requests, tickets, and questions received via several paths and taking the correct action on them in a timely fashion.
  • Acts as the first point of escalation and approval on complex quoting questions including ones on non-standard requests and pricing.
  • Help evaluate non-standard contract terms and identify relevant accounting, billing, and operational impacts.
  • Troubleshoot and resolve errors, discrepancies, and issues that arise during the quoting process in Salesforce CPQ and DocuSign.
  • Collaborating with cross-functional teams with Revenue Recognition, Commissions, Legal and Collections for all sales, billing and provisioning related issues as needed.
  • Maintain documentation of processes, guidelines, and best practices related to deal desk operations.
  • Ensure approvals for non-standard deals have been properly documented, escalated to the right approval levels, and resolved within reasonable time frames.
  • Assist Management with monthly reporting, including deal metrics, deal success and other KPIs (Key Performance Indicators).
  • Become a subject matter expert on deal operations and the revenue accounting cycle to identify and implement process improvements.
  • Assist with finding and routing RFP's and bidding opportunities
  • Perform other duties and projects as assigned when needed to support Revenue Operations and the business.
  • Capture, maintain, and disseminate accurate and relevant information using Salesforce.


Who you are:

  • Excellent interpersonal and communication skills.
  • Ability to juggle multiple high priorities in a fast-paced environment and be willing to learn.
  • Strong organizational skills and detail-oriented self-starter with the ability to work independently to meet deadlines.
  • Process oriented mindset
  • Work successfully in an ambiguous environment.
  • Highly organized, customer-focused and strong attention to detail
  • Tech savvy with experience with Salesforce, DocuSign, JIRA, Adobe, MS Office and Zuora is a plus.


Benefits and Perks:

  • Unlimited Paid Time Off and Paid Volunteer Days
  • 401k Employer Match
  • Generous Healthcare Benefits including a fully employer paid family medical plan
  • Up to 12 weeks paid time off for maternity leave based on tenure
  • Wellness &Tuition Reimbursement
  • Flexible Work Arrangements
  • Lots of SambaSafety swag
  • SambaSafety Events


Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.
SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.
Come join us to find out for yourself what all the excitement is about!

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages

Location

Located at the steps of DTC along the I-25 corridor. Our location has a breathtaking view of the Rockies! Steps from bars, breweries, food, and RTD!

An Insider's view of SambaSafety

What's something quirky about your company?

When you’re here you’re family. Olive Garden stole that from SambaSafety. Instead of endless bread sticks there’s endless career development, opportunity & the chance to be part of something much bigger than yourself. To wake up everyday & sell something you believe in is rare. To do it with people you consider friends & mentors is a blessing.

John Russell

Account Executive, Transportation

What does your typical day look like?

There is a great work/life balance at Samba. Our organization makes an impact to businesses and their employees so we’re usually available, however being in the office 24/7 is not what Samba is about. The high level of trust that we’re all here to work hard and be the best trumps clocking in and working typical 9-5 hours.

Abby Abreu

Senior Account Manager

What are some things you learned at the company?

I started a couple months ago, and was extremely impressed, not only with how fast they came up with a new program to onboard people from home but also with the quality of the training and how impactful it was to a new person to the organization. The people and culture are amazing and II am very happy with my decision to come work for this company

Kyle McGaw

Account Executive, Mid-Market

What unique initiatives do you have that encourage innovation?

Samba is full of collaborative, highly engaged, driven people continuously looking to outperform. We harness and direct this energy towards intelligent risk-taking leading to greater innovation. Our program encourages dialogue on the vast amount of ideas surfaced by our teams. Selected ideas are assigned to a team for completion.

Kevin Lawlor

VP of Human Resources

How do you empower your team to be more creative?

The environment we create is one of experimentation, where anyone can bring anything to the table as a solution to accomplish a task to enhance and grow our product. No idea is too mundane or question too simple to be discussed and used to grow our people as well as our product offering.

Tommy Cordova

Software Architect

What are SambaSafety Perks + Benefits

SambaSafety Benefits Overview

SambaSafety offers an amazing culture with a strong career path, an ability to have a deep impact on our success, a competitive salary, and benefits include excellent healthcare options, a health savings account with company contribution, flex spending accounts, 401 (k) with employer match and unlimited paid time off, paid holiday and volunteer days, tuition reimbursement, and products that help keep communities safer.

Culture
Volunteer in local community
Participated in park clean-ups, taking disadvantaged children to the zoo, providing coats and shoes to the homeless and raised thousands of dollars through our Samba Sprint to support diversity orgs
Partners with nonprofits
Support non-profits that focus on furthering the advancement of diverse individuals
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Provides diversity & inclusion topics of interest training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
SambaUnited
Hiring practices that promote diversity
Gender neutral job descriptions, commitment to EEO, diversity applicant targets, post roles in diversity heavy sites, diverse interview panel
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Samba Sprints.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Reimburse internet up to $50/ month
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Tuition Reimbursement up to $5250 annually.
Continuing education available during work hours
Customized development tracks
Paid industry certifications

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