Senior Salesforce Business Analyst

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At Mercury Healthcare, we empower healthcare organizations to create seamless consumer experiences and improve outcomes to build healthier communities. As a Senior Salesforce Business Analyst, you will work with our broad healthcare client base to implement and optimize client use of our enterprise solutions (including CRM, PRM, Engagement Center, and Marketing Automation). You will facilitate business needs discussions between external business stakeholders and internal engineering and analytical resources, as well as capture and document project requirements and translate business needs into technical details. If you are passionate about technology, business development and healthcare, this team is right for you!

What You Will Do:

  • Lead client workshops to collect and document client business requirements and objectives for the implementation of Mercury Healthcare's solutions
  • Understand and translate client requirements to applicable system configurations, test scripts and other artifacts required for implementation
  • Coordinate with multiple technical teams to accomplish data and application changes across environments
  • Configure, test, and deploy solutions in alignment with client requirements, and monitor deliverables to ensure on-time delivery of projects and tasks
  • Establish and maintain excellent working relationships with both client and internal personnel
  • Manage client expectations related to system capabilities with transparency to any requirements that fall out-of-scope or otherwise fall under Mercury Healthcare’s vetting process
  • Perform routine analysis of new and existing data from disparate sources and business processes to improve data integrity and completeness
  • Identify product requirements and provide feedback for future product enhancements

What You Will Bring:

  • Bachelor’s degree in Business, Computer Science or relevant field, or equivalent experience
  • 5+ years of Business Analyst experience within a Salesforce consulting environment, including experience translating business requirements into technical details
  • Background in the healthcare industry
  • Salesforce implementation experience a plus; Salesforce admin, consulting and/or development certifications are required.
  • Excellent collaboration and communication skills, including leading large-group presentations with confidence
  • Mature leadership within a consulting environment, including leading a client through their vision, thinking downstream on side effects and potential hang-ups, and the ability to cross and up sell
  • Strong problem-solving, analytical, and conceptual thinking skills
  • Willing to travel up to 25% of the time

Mercury Healthcare is a technology and data analytics company that empowers healthcare organizations to engage consumers and optimize provider networks to accelerate growth. Our customers benefit from more than 30 years’ experience driving intelligent engagement, aligning physicians, and enabling personalized healthcare journeys. Learn more at mercuryhealthcare.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • SalesforceCRM
    • Oracle EloquaLead Gen

Location

Downtown Location - your favorite coffee shops, restaurants, breweries, and nightlife are all steps from the office, as well as transportation lines.

An Insider's view of Mercury Healthcare

What are some social events your company does?

There are many opportunities to socialize, from ping-pong doubles to happy hours to volunteer outings. We also have monthly events such as Pizza Day, new hire socials and holidays to connect, win prizes, play games, or grab drinks. If you need a break from your desk, there are workspaces to lounge at with buddies and get the creative spark flowing.

Dan

Data Analyst

What's the biggest problem your team is solving?

Evolving consumer expectations are pushing doctors and practice owners to adopt convenient, on-demand delivery of services. Getting doctors to appreciate these changes and mature their business can be a struggle. We’re taking a data-driven, analytical approach to prove that meeting patients' expectations can be a big win for growing their practice.

Steven

VP, Product Management

What makes someone successful on your team?

Someone who is committed to continuous learning and knowledge sharing. Work becomes way more fun if you're willing to explore, test, learn, and iterate together!

Alli

Director, User Experience Design

What does your typical day look like?

I lead strategic development of data-driven marketing campaigns for our healthcare clients. The day-to-day involves a lot of problem solving, teamwork, and creative thinking from campaign development to market exit, and I'm motivated by new learning opportunities and collaboration each step of the way.

Lauren

Integrated Marketing Manager

What are Mercury Healthcare Perks + Benefits

Mercury Healthcare Benefits Overview

Our inclusive package offers flexible options customizable for everyone – no matter what your family looks like.

Culture
Volunteer in local community
Intracompany committees
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
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