Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS’ Global Business Resilience organization is seeking a high caliber, entrepreneurially-minded Principal Crisis Management (CM) Analyst who enjoys making a difference in a high growth company.  The Senior CM Analyst will have a passion for driving impactful global business resilience planning along with the desire to relentlessly champion best practices in a high-volume, dynamic environment. This role will support the execution of the Crisis Management program across the global organization.

What you will be doing

• Coordinating and sending out all program related communications to key stakeholders at each phase of the cycle (e.g. annual program kick-off, crisis training and exercising), and tracking all RSVPs for program meetings.

• Responding proactively to all FIS incidents as needed or assigned, which could be after hours and weekends

• Working with CM Senior Director and team to develop and track annual program activities on centralized calendar

• Maintaining all team membership updates in MIR3, Wallet Reference Guides, Distribution Lists and BIRPs

• Support CM activations by sending MIR3 notifications, meeting invitations, attending meetings to track attendance and support Incident Action Plan reviews for accuracy

• Ownership of specific offices and the end to end CM program cycle management for those offices

• Help execute the CM program by tracking and scheduling exercises and distributing documentation and filing results

• Tracking and ensuring all CM plans are developed/updated, working with the CM team

• Coordinating and planning the CM exercises including scheduling, ensuring materials are ready and shipped to location and tracking exercise participants and results by CM plan.

• Manage and track CM exercise action items to resolution.

• Supporting all CM compliance and regulatory reporting requirements as necessary

• Maintain Event Audit Repository to ensure accuracy and completeness

• Provide program statistics as needed for management reporting

• Championing CM awareness throughout the enterprise

• Understand types of audits that the organization is subject to. Collaborate with audit and other departments to maintain currency of information and adhere to compliance requirements

• Work with the Education and Awareness team to execute preparedness events (e.g. PrepareAthons)

• Position will require some off-hour, on-call support (on an as needed basis)

What you bring:

• Bachelor’s degree

• Industry certification preferred but not necessary (MBCI, ABCP or CBCP)

• 3-5 years of experience in a BCM/ITDR/CM environment and/or Payments industry business, military/public agency, crisis communications experience

• Must be a detail-oriented individual with a unrelenting commitment to accuracy

• Strong project management skills; PMP a plus

• Must possess a strong track record of collaboration and teamwork beyond direct-line reporting to ensure efficient relationship with ITDR and CM teams as well as business unit staff across the enterprise

• Demonstrated proficiency in data analytics, Excel and other Microsoft Office tools

• Must be able to work in a fast-paced, rapidly changing, and high pressured environment

• Highly developed problem solving and decision-making skills

• Ability to effectively communicate to various levels of management and staff across the enterprise

• High level of personal initiative, creativity and self-motivation

• Excellent verbal, written and presentation skills

• Strong interpersonal and indirect influencing skills, with a demonstrated ability to gain the confidence of individuals at various organizational levels

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.