Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
FIS' Integrity SaaS treasury management solution combines simple, yet functionally powerful technology, plus a fully web-based platform that reduces ongoing system maintenance efforts and total cost of ownership.
What you will be doing:
Coordinates, facilitates, manages and controls scheduled and approved change windows for product release and infrastructure maintenance windows.

• Participates in change management reviews and confirmation of changes submitted by associates outside of assigned organization to ensure minimal disruption occurs.
• Works with all parties to resolve change-related scheduling conflicts according to established practices.
• Assesses risks and impacts to changes throughout the software development lifecycle ensuring minimal disruption to the organization and other FIS and client organizations.
  Ensures proper archiving of software application releases.
• Works with development and release management teams to ensure business requirements are defined and solutions accurately designed to meet stated business needs.
• Performs software integration that includes building/compiling source code and documenting software build/compile process.
• Troubleshoots internal software automation tools and utilities. Maintains all internal documentation.
• Assists with testing and implementation aspects of development projects including installation, configuration and customization of internal software and utilities. Assists with troubleshooting interfaces to change control and defect tracking systems.
• Performs application conversion, configuration and release deployment duties.
• Supports internal customers by responding to help desk calls, performing night on call activities as requested and completing service requests related to version control, software development life-cycle management and build management, distribution and deploy management.
• Documenting processes and procedures
• Communicating and resolving issues with clients

What you bring:

• Bachelor's degree in computer science or the equivalent combination of education, training, or work experience.
• Requires 3+ years of operations engineering experience.
• Considerable knowledge of change and release management principles, procedures and techniques
• Demonstrated technical aptitude and ability to think and solve problems creatively
• Proficient troubleshooting skills
• Ability to effectively collaborate and communicate with others
• Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment
• Ability to respond to requests under tight deadlines in a dynamic working environment
• Must be customer focused, well organized, self-motivated and self-directed
• Proficient analytic, organization and communication skills
• Demonstrated understanding of source code management concepts and/or software development life-cycles
• Familiarity of standards and best practices relevant to the information technology industry, e.g., ITIL, COBIT, CMM)
• Knowledge of basic problem resolution and escalation practices. Knowledge of operating system, security and database software. Experience with scripting languages
• Communication Skills

Added Bonus if you have:

• Windows Based Server & SQL knowledge is needed
• Automation Tools such as Jenkins, PowerShell, Batch Scripting etc. would be ideal
• Any SaaS, Cloud software skill is essential
• SSO & Multi - factor authentication experience is desired
• SQL Scripting / running scripts experience
• File Transfer experience SFTP / API experience
• Cloud Experience

What we offer you

• A broad range of professional education and personal development possibilities - FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

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Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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