Fiber Systems Business Analyst
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Position Description
The Business Analyst provides strategic and business development support for the FPAE leadership team by leading and managing system development initiatives designed to streamline business processes. The candidate will possess advanced analytic and decision-making skills as well as strong written and verbal communication skills. The role requires someone who is also passionate about data quality, data analytics and automation in order to drive business strategy. In this role, the Business Analyst will regularly interface with FPAE team members as well as Business Partners to develop a strong understanding of the processes and systems used for the efficient and timely delivery of fiber solutions. An individual with an aptitude for problem solving, creative solution development, organizational skills and desire to positively challenge the status quo will excel in this role. Prior telecommunications knowledge and experience with process and business analysis are a critical asset for the role.
Responsibilities:
- Requirements Gathering:
- Work with team members and other areas of the business to spearhead enhancements that will improve overall organizational performance.
- Collaborate with team members to gather requirements and aid with the identification of development solutions.
- Prioritization of Work
- Management pf prioritized initiatives to ensure the timely delivery of projects based on established ROI and business necessity.
- Execution, Testing and Delivery
- Work with IT – Business System Analyst and Development partners to refine and document detailed requirements and to perform quality assurance testing as solutions are developed.
- Work within Salesforce to initiate, track and collaborate on projects.
- Communication and Documentation
- Efficiently and effectively communicate system development initiatives to target audience and general audience via structured Change Management solution.
- Document and library work instructions and user guides for workforce and business partners to aid in the adoption and compliance of new development.
- Partnership
- Is recognized as a respected and confident business partner with a keen ability to drive innovation.
Qualifications:
- Bachelor's degree in business administration, computer science, information technology, or equivalent experience.
- 2+ years of product, project management, software development and/or business systems analyst experience required.
- 2+ years of experience working with development teams and business systems analysts.
- 2+ years experience working in the telecom environment preferred.
- Experience and familiarity of Agile methodology.
- Project management experience with small to medium sized projects.
- Ability to work effectively through collaboration across disciplines, feature teams, and partners.
- Advanced skillset in Microsoft Excel and G-Suite applications
- Aptitude for learning new/different processes within the company to better understand other data architectures and workflows
- User experience within Salesforce.com. Administrative and Development experience a strong asset.
- Passion for exploring and finding business systems efficiencies.
Rewards
- Competitive compensation
- Base salary range: $74,856 - $81,491
- Full-time Zayo employees are also eligible for discretionary quarterly short-term and long-term incentive cash bonuses which are based on the performance of the Company, an employee’s business segment, and the individual employee
- Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
- Fitness membership discounts
- Generous paid time off policy including paid parental leave
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time