Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

The Role: 

As a Risk Data Analyst at Housecall Pro, you will be on the front lines of preventing fraud, evaluating merchant creditworthiness, and mitigating risk across payment processing and other financial solutions. In this role, you will analyze account- and charge-level data trends to identify and protect against emerging threats. Your primary mission is to support the Risk team in synthesizing data and testing hypotheses to bolster existing charge algorithms and support development of new rules to minimize losses while optimizing caseload.

Responsibilities

• Conduct analysis to develop new data-driven risk rules and to evaluate the performance of existing strategies
• Test hypotheses aimed at mitigating losses, while balance strategic business objectives such as revenue, churn, and lifetime value
• Perform analysis to identify patterns of high risk transactions
• Document findings and present to senior management
• Synthesize and visualize key performance metrics related to charge risk and merchant risk 
• Assess and analyze industry and market trends impacting fraud and risk
• Balance fraud prevention recommendations with their impact on Pro experience and operational costs
• Partner with Analytics, Risk, Product, and Engineering teams on Fintech risk operations and development and implementation of protection strategies

Required Qualifications

• 2-5 years financial services industry experience in analytics

• Bachelor’s Degree in Economics, Mathematics, Statistics, or similar
• 2+ years of experience querying data (SQL) and performing statistical analysis
• 1+ years of experience with BI systems such as Tableau, Power BI, Looker, or similar. Tableau preferred.
• Comprehensive understanding of credit card processing and chargeback risk
• Experience creating and testing risk rules preferred
• Strong written and verbal communication skills
• Strong data-visualization and data-manipulation skills
• Eager to own, create, research, and have an impact
  

Founded in 2013, Housecall Pro champions home service professionals by giving them the tools to work simpler and grow smarter across all aspects of their business. Our core SaaS software platform helps Pros with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. We support more than 20,000 businesses and have over 400 ambitious, mission-driven, genuinely fun-loving employees in San Diego, Denver, and all over the world. If you want to do work that impacts real people, supported by a team that’ll invest in you every step of the way, we’d love to hear from you. 

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation. #LI-SG1