Counter-Fraud Analyst, Investigations and Risk Management Team, Trust & Safety at Zoom Video Communications

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Zoom is in search of a Counter-Fraud Analyst to be part of its Counter-Fraud team, which is part of the Investigations and Risk Management Team (IRM), Trust & Safety. T&S handles fraud, complaints of abuse on the platform (such as meeting disruptions), responds to law enforcement requests from around the globe, carries out part of Zoom’s export control program, and is building Zoom’s arsenal of tools to combat abuse both before and after it happens.

IRM is the T&S team’s in-house detective squad. The Counter-Fraud team is the part of the IRM that focuses on Fraud and other related forms of abuse. We find, understand and put a stop to new or elaborate kinds of abuse on the Zoom platform by conducting in-depth investigations and analytics. The IRM team is creative and collaborative. We work closely with anyone at Zoom who has identified potential fraud-related abuse, from billing and payments, to product, to support, to legal and communications. We have dedicated engineering and data science resources and access to any internal tool we need to carry out our mission. We also work with external partners, for example when a particular kind of abuse involves other tech platforms. We are committed to ensuring transparency, consistency, and adhering to compliance regulations.

IRM is embedded within Zoom’s energetic and dynamic T&S team. T&S is committed to delivering happiness to customers while creating a culture of trust, safety, and respect. Zoom takes the privacy and security of our customers and their data seriously. We maintain a steadfast commitment to promoting the free and open exchange of ideas. The T&S team challenge includes carefully balancing the privacy of Zoom customers and users against the important security interests of our world.

To that end, we’re seeking an Analyst who can hit the ground running in the Counter-Fraud team and help expand its scope and impact, both internally and public-facing.

 

Responsibilities:

  • Develop a deep understanding of platform usage to identify fraudulent activity

  • Design and implement processes to address fraud-related concerns for the platform 

  • Perform investigations of irregular trends and behavior patterns associated with fraudulent or suspicious activity.

  • Work cross-functionally throughout the organization (e-Commerce, Engineering, Data Science, Finance, Support, Global Payments, etc.) to help build a best-in-class payment & fraud operational program.

  • Assist in the development of ad-hoc analysis, reports, presentations, and special projects for Senior Management. 

  • Review content that may be confidential, sensitive, or controversial in nature.

  • Assist in verifying compliance with Zoom’s Terms of Service and Community Standards.

  • Stay familiar with all of Zoom’s products, offerings, and integrations.

Requirements: 

  • Bachelor’s degree and a minimum of 2 years of counter-fraud or fraud and financial crime investigations-related experience; or equivalent work experience, including hands-on fraud and financial crime investigation experience.

  • Must have the ability to operate independently when required and be highly self-motivated.

  • Demonstrated effective time management and organizational skills.

  • Excellent analytical and problem-solving skills, including the ability to interpret structured data, develop recommendations and analysis to identify emerging fraud-related trends and behaviors

  • Must have the ability to make sense of complex, high-quality, and sometimes contradictory information to effectively solve problems

  • Strong process/program management and prioritization skills

  • Must have a learning mindset with the ability to experiment when tackling new problems using both successes and failure as learning fodder

  • Strong verbal and written communication skills 

  • Detail-oriented and has an inquisitive nature which helps with troubleshooting.

  • Ability to work with cross-functional partners to develop processes and procedures

  • Flexible to work in a constantly changing environment

  • Discretion when working with sensitive topics or material

  • Schedule may vary depending on operational needs, and may include occasional nights and weekends.

Preferred

  • Experience in data query and analysis skills (MySQL, Tableau, Splunk, etc.) 

  • Experience working with payment processing, authentication, anti-fraud systems and tools or vendors.

  • Experience working with billing platforms like Zuora and payment providers like Stripe, Adyen, PayPal, Cybersource, etc.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!
The United We Tech Series: The Zoom Episode
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An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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