Product Support Specialist
About Us
Arryved Inc. is a Boulder-based company specializing in Point-of-Service for craft breweries, restaurants and other craft destinations. We operate in hundreds of establishments across the country, with many of the top craft establishments using our platform. You've probably seen our system in use at craft destinations nationwide—or maybe you've used the Arryved mobile app yourself. At our core we use software to build excellent customer experiences on both sides of the counter, from being the central hub of the restaurant/taproom and back-of-house, to online sales and mobile guest experiences. We believe that nothing is worth doing unless it aligns with your customer experience and is done right, no matter the cost.
About You
We want someone as passionate about service as we are, and equally as passionate about ensuring we’re building a product that our customers are excited about. We are looking to hire a Product Support Specialist.
Have a passion for the brewery industry and the technical “know how” to help our customers succeed? Have experience working in a taproom or restaurant and found yourself the “go to” team member for POS or systems issues? Have experience providing technical support but ready to try a new exciting industry? If you said yes to any of these questions, keep reading.
Must Haves
Comfortable learning new tools and technology
Can communicate clearly and precisely, both verbally and in writing
Self-driven, can operate independently, and respond to unexpected situations with confidence
Strong critical thinking skills
Able to manage multiple competing priorities
Develop and maintain outstanding customer relationships
Adaptable and creative
Ability to work “on call” and odd hours, including evenings and weekends
Expectations
On-call responsiveness to support inquiries, both virtually and in-person
Managing, maintaining, and troubleshooting hardware and software across sites
Setting up and installing hardware
Inputting data for client sites
New customer launch support
Public speaking skills / leading training sessions
Managing multiple projects simultaneously
Researching alternative solutions for problems as they appear
Creating guides and documentation for users
Working productively with the engineering team to translate user requests into workable solutions
Communicating technical details to users in layman’s terms
Constantly seeking to improve
Able to travel <10%
Able to embrace new responsibilities
Nice to Have
Experience with Android OS
Experience with Apple OS
Experience with Google Apps
Experience with various Point of Sales
Experience in a taproom/restaurant setting
Experience with HTML/CSS
Details
Headquarters in Boulder CO.
You will be expected to participate in virtual team meetings daily and occasionally in person.
Salary is $45,000 - $55,000 DOE
Benefits Include Healthcare, Dental, Vision, 401k (plus match), PTO, Parental leave, Disability & Basic Life, Volunteer Day and 13 paid holidays
Arryved is a family-friendly workplace dedicated to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.
Please send resumes to [email protected]. Include Position Title in Subject Line