You love people. You love technology. You love people who love technology. And you like helping them when they run into a snag here or there.

Structure’s mission is to democratize the quality of care for humans globally.  At Structure, we’re building the world's most powerful personalized healthcare platform. Our most notable products include our Structure Sensor line of 3D scanners, our Structure SDK 3D scanning software platform, and our Structure Cloud artificial intelligence service.  Our hardware and software tools  enable 3D scanning of patients, analysis of scan data for diagnosis, and production of custom therapies and treatments to optimize patient outcomes. (We're pretty excited about our mission.)

Our sensors are used by healthcare providers to treat millions of patients every year. Every now and then, however, a few of them run into a problem. Or they may have questions before they’re ready to make a purchase.

That’s where we need an exceptionally personable, technically adept representative to come in and make sure they’re not only heard but helped as well.

Here’s the type of characteristics we appreciate in this role:

• Technical savvy: Our products are simple to use, but each is part of a bigger story with its own deep technical foundation. Many of our most communicative customers are highly knowledgeable about that story and expect us to understand it as well as they do (and, by the way, we know it better than they do!).
• Attention to detail: We strive for perfection in all that we do, whether it is creating a beautifully simple user interface, or writing clear, concise and error-free responses to our customers.
• Comfort with ambiguity: New products don’t always come with well-defined answers or common questions. The ability to think on the fly and find the right resources for an elusive answer is key.
• Drive and responsibility: We’re all driven self-starters. If we’re blocked from doing our job, we proactively find out how to unblock ourselves and keep moving forward.
• Fun to be around: We spend a lot of time together, so it’s important that we all like each other too. We have a diverse team from many different backgrounds, but the one common thread is that we’re all nice people who like to make work fun.

Here are the responsibilities of the job:

• Quickly get up to speed on Structure products and their technical underpinnings. Understand frequently asked questions, and the answers to those questions.
• Learn the systems that Structure uses to manage customer support. Learn new systems that we may start using.
• Provide exceptional support to customers both before and after purchase/adoption of our products, with a focus on rapid response, accurate information and a friendly demeanor
• Pay attention to trends in customer support and report back to marketing and developers on a regular basis
• Help manage physical product returns process
• Work with outside vendors (shipping and fulfillment, for instance) to rapidly resolve customer support issues that originate outside of Structure.

This $25.00 per hour, contract-to-hire hybrid position is based in our Boulder, CO office (some hours may be worked remotely).  Preference will be given to applicants in the Boulder, CO area and to applicants who include a cover letter.  Apply here:  https://structure.io/careers/#cx-specialist

Structure is an equal opportunity employer and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. We are committed to providing an inclusive and welcoming environment to our employees and welcome input from candidates and employees on how we can enhance our inclusiveness.