The Opportunity
The Training & Implementation Specialist will be responsible for rolling out OrthoFi products and services to orthodontic practices nationwide, and for partnering with orthodontists and staff to ensure they are successful. OrthoFi trainers manage the entire end-to-end implementation, aligning key stakeholders, scheduling, following project plans, and turning challenges into wins. Typical implementations include several weeks of remote system training and setup and a few days of onsite training/coaching at an orthodontic practice, followed by a period of post implementation support with tight alignment with the Adoption team and Account Management Team. This position is also responsible for working closely with the Training Development team to conduct continuous improvement of training materials and formats based on customer feedback, and Implementation and Customer Satisfaction Surveys.
Who You Are
The Trainers at OrthoFi are tenacious, driven and resourceful. They see challenges as opportunities, and find the way to get to a win. They enjoy variety, have an eye for improvement opportunities, and brag about being on this team, citing ride-or-die teamwork, playing big, and having the best meme game in town. You don't wait for tasks, you're excited to share your skills and magic with the team and are always looking for ways to contribute. Loving Costco is a plus. Loving dad jokes, also a plus.
What You Will Bring

• Bachelor's degree required or equivalent work experience
• A strong desire to work in a challenging, fast-paced environment
• 2-4 years of client-facing training experience in software/service/processes strongly desired
• Excellent presentation skills, professionalism, and poise. Plus, you like to do this!
• Aptitude for building rapport and trust among others quickly, and others love to work with you
• Results Oriented, demonstrating creative problem solving and innovative thinking
• Professional / Adaptable communication skills to effectively interact in person, by phone or email
• Excellent work planning and analytical skills is a must; ability to prioritize based on business need
• You have a demonstrated ability to work successfully as part of a team and assist others
• Willingness to travel ~50% of the time in normal seasons (2-3 day, 2 weeks / month) with occasionally peak seasons requiring 75%.
• Experience with instructional design is nice to have

What's in it for you...

• Full medical, dental, and vision benefits with 100% employer paid options
• 401(k) match
• Supportive culture with one-of-a-kind growth and development opportunities
• Option to work from home or in the office
• Employer HSA contribution
• Paid Parental Leave
• Company and team outings
• Peer-to-peer recognition program
• Casual dress atmosphere
• Company sponsored premium subscription to the Calm app
• Vendor discounts
• Being part of building something great on the best team in the world! Seriously, Tom Brady wants to be on this team.

Compensation: $45,000-$70,000/annually
**Please note that the above compensation information is a good faith estimate for Colorado-based hires only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**
Work Authorization: You must be authorized to work for any employer in the US.
Who We Are
OrthoFi is an innovative, tech-enabled solution that helps Orthodontists start more patients and give them more time to provide great quality care. With the recent acquisition of OrthoBanc, OrthoFi is now the US orthodontic industry leader in practice financial management, working with over 2,000 practices in the US. Collectively with OrthoBanc, OrthoFi has helped over 3.2 million patients access quality, affordable Orthodontic care. Our combination of cutting-edge Patient Acquisition software and robust Revenue Cycle Management solutions helps practices grow by over 13% YOY and manages patient and insurance billing and collections with exceptional collection results that exceed industry standards. The company has about 300 employees, with offices in Denver CO and Chattanooga TN.
In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We're looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact people's lives and help to create more smiles every day.
We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado's list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver's fastest growing companies and ranked on the Inc 5000 list of fastest growing private companies in the US multiple years in a row!