Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.

At Waffle.io we’re helping software teams improve the way they track work by automating the way developers track their status.

We’re hiring a Sr Customer Success Manager to help our customers be successful in our product. You’ll wear a couple of hats to be successful in this role:

• Farm, don’t hunt: Deeply understand how our customers work and what problems Waffle solves for them, and how to help them improve their practices. A focus on retaining customers vs selling.
• Use data to make decisions: Build dashboards and graphs with data from mixpanel to determine customer health and maturity to proactively reach out to customers and suggest how to improve their workflow.
• Build customer integrations: Work with our API to help customers customize their use of Waffle.
• Build long-term relationships: Understand when customers are ready to grow and have those critical conversations to reach decision makers
• Become an expert in how developers track work: Teams work in many ways, and you’ll collaborate with them to help them continuously improve by tailoring Waffle to what makes sense for them.

Qaulifications:

• 2+ years in a customer facing role: Sales Engineer, Sales, or Customer Success
• - 1+ year working with engineering teams: As a developer, product manager, or a customer facing role at a company targeting developers
• - General technical expertise enabling you to have meaningful conversations with developers on whatever they're working on, across the industry
• - Public speaking acumen, experience delivering virtual webinars and in person talks to groups of 20 or more people

If you want to fulfill your potential, be acknowledged for your achievements, and be given autonomy to make decisions for your business and customers; if you want to work with a company that respects you as an individual - recognizing both your needs at work and your responsibilities outside of it - then CA Technologies is where you belong.

At CA Technologies your passion and expertise can directly impact the business and you’ll help offer our customers practical approaches to delivering new, innovative services and value through IT.

We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program.

Learn more about CA Technologies and this opportunity now at http://ca.com/careers

We and all of our subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate’s race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.