At their core, Kapost Consultants are client advisors and collaborators. Their primary responsibility is to support leaders as they mature their organization's content operations strategy and processes. Our consultants have a passion for making clients successful, for thinking out of the box, and for building solid relationships based on trust and value. This is a role for an experienced services leader, excited about joining an organization with a laser focus on creating excellent content operations organizations with our clients.

Candidates joining our team will have proven their ability to:

• Build strong client relationships with executive sponsors, project team members, and end users
• Rapidly understand a client’s business’ priorities, strategic initiatives, and content operation goals
• Become a trusted partner to leaders, able support their goals and move them from clients to champions
• Have difficult conversations, that result in improved outcomes and stronger teams
• Work across client and company teams, building strong collaborations and results
• Drive constructive transformations, including program planning, communications and leadership
• Develop high quality deliverables that tangibly benefit clients
• Think on their feet, able to redirect the engagement to meet the unique needs of a client

The ideal candidate will have:

• Strong leadership coaching and facilitation skills
• Experience supporting highly effective enterprise system implementations
• Worked in a services organization supporting a technology firm
• Designed, built, and marketed professional services offerings, both packaged and custom
• An understanding of the people, process, and technology realities that are part of transformation efforts, and approaches and tools to mitigate risks
• A track record of building collaborative solutions across Customer Success, Sales, Product and Marketing teams

Key Responsibilities

• Facilitate consulting engagements and the create high quality client deliverables
• Manage C-level, executive, mid-level, end-user, and project relationships with clients across a diverse set of industries
• Establish a trusted advisor relationship that tangibly supports our customer’s overall satisfaction with our products and solutions
• Work as a highly collaborative team with Implementation Managers (IMs) and Customer Success Managers (CSMs) to support people/process/technology change to drive product adoption
• Develop complete understanding of and support for Kapost, including our platform, offerings, and culture
• Team members must be comfortable both giving and receiving constructive feedback

Requirements/Skills:

• Must be a quick learner and self-starter, able to work effectively in a fast-paced environment with minimal supervision
• Demonstrated ability to learn new technologies quickly
• Strong and flexible collaborator able to work as a lead OR as a team member
• Skill managing and influencing internal and external resources
• Ability to managing multiple priorities, given you  may be managing several customer engagements simultaneously
• Excellent verbal, written, and interpersonal communication skills
• Four-year degree required
• Ability to travel up to 75%