Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model.  Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.  

We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen.  Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have. 

If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be.  It’s as common sense as it is revolutionary. 

In support of our ongoing growth, we are looking for a Service Manager (in other companies your job title could be IT Manager, IT Director) to join our Managed IT team. The Service Manager holds the ultimate accountability for their dedicated client base’s technology needs and satisfaction, and leads a team to create enthusiastically satisfied clients. You will need to think outside the box to find solutions that fit your client’s needs and expectations. This role will be located in our Boulder office. 

Additional responsibilities include the following: 

• Empowering and leading a consulting team to connect on a human level with our clients and provide outstanding service in every interaction
• Building lasting individual relationships with clients
• Acting as a technical escalation point for the client services teams as needed, jumping in to assist when complex solutions are needed
• Be an active part of the sales process in partnership with the Sales & Marketing team
• Always maintaining the lens of what Greystone’s responsibilities are, what our team’s responsibilities are, and what our clients’ responsibilities are to ensure a balanced approach in the way we do business, and communicating these things effectively across a diverse group of individuals
• Mentoring team members and promoting Greystone’s values through enthusiastic participation in our performance management processes
• Ensuring that teams have a balance of autonomy and accountability consistent with Greystone’s core values
• Executive reporting and communication
• Spending time with team members in the office and with clients at their locations

Here are the attributes we’re looking for: 

• 6+ combined years in a Business Technology environment
• Previous leadership experience preferred 
• Previous Managed Service Provider experience preferred
• Policy and industry compliance experience (HIPPA, PCI, SOX, ISO)
• Software control and licensing compliance experience
• Experience with multiyear budgeting
• Experience with Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
• Experience working with a distributed workforce
• Cloud solutions knowledge and experience
• Knowledge of application integration
• Virtualization experience (VMWare, Hyper-V)
• Advanced knowledge of networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, Lan/Wan)
• Experience configuring and maintaining firewalls and routers
• Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
• Experience troubleshooting standard hardware configurations
• Exposure to malware/virus remediation
• Basic Apple troubleshooting experience
• A proven ability to quickly learn and support various line of business applications
• Knowledge of basic backup and disaster recovery concepts

We are proud to be recognized as one of the top workplaces in Denver. In fact, it’s Greystone Technology employees themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, innovation, and excitement. Some of the things our employees enjoy include: 

• Competitive wages
• Generous benefits including Health, Dental, Vision, Life, Disability Insurance, & 401(k) program
• Very generous paid time off program that is unique to the IT industry
• Sustainable work-life balance and flexibility 

We’re looking for smart, highly-skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you’re ready to learn, be inspired, solve problems, grow professionally, and unleash your talent, apply today! 

How to Apply:

We get a lot of job applications and unfortunately most of them get nothing more than a quick once-over. Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position. Tell us stories. Show us as much as you can about who you are. Make us panic about the fact that we haven't already hired you. Learn to use Facebook privacy settings or better yet just un-tag yourself in that one picture (you know which one) and then become a fan of our page. Tell us your salary requirements and what kind of cookies we should bake for you on your birthday. 

Afraid you’re missing a technological requirement?  Apply anyhow.  We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.

Greystone Technology is dedicated to the principles of Equal Employment Opportunity.