Please review the job details below.

The Imagery Support Representative serves as the customer’s resource and advocate within DigitalGlobe. ISRs work collaboratively with other internal departments and customers to achieve Service Excellence and ensure complete and accurate delivery of the customer’s requirements. DigitalGlobe is a world leader in imagery-based information solutions, and our team works to provide a customer experience which reflects our industry leadership. Ability to learn quickly and adapt to a fast-paced Performance Culture is critical to an ISR’s success, and a Commitment to Customers is essential. The skills learned within Customer Experience will prepare an ISR for a career with DigitalGlobe

Essential Duties and Responsibilities

• Answers inbound email and phone communications-
• Processes orders and prepares quotations and feasibilities
• Willingness to take on more advanced case work and try more challenging cases.
• Assists customers to define order requirements, including image selection
• Ability to learn, execute, and affect change within a dynamic environment
• Uses knowledge of company policy and departments to answer complex or technical questions-or where to direct those queries
• Uses knowledge of satellite imagery to perform basic quality control evaluations and recommendations
• Attend training and development courses, provide training to peers and customers as needed
• Effectively communicate with all levels of the company and customers
• Flexible schedules and shift work may be required

Knowledge, Skills and Ability

• Customer Service - Responds promptly to requests for service and assistance from customers and internal parties; Delights the customer
• Analytical - Researches and collects data; Synthesizes complex or diverse information; Uses intuition and experience to complement data
• Technical Skills - Able to multi-task in a Windows operating environment; Able to enter orders and customer information accurately; Use GIS skills to process shapefiles, analyze order geography and make decisions to benefit customers
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings

Qualifications

• Customer Service experience in a professional/B2B environment required
• Bachelor’s degree or equivalent experience
• Excellent listening, comprehension & interpersonal skills
• Effective problem-solving and analytical abilities
• Detail oriented
• Experience with MS Office Suite, ArcGIS software packages; ability to learn complex proprietary and COTS software
• Fluency in foreign languages desirable but not required

DigitalGlobe and Radiant solutions offer a generous compensation package including a competitive salary; choice of medical plan; dental, life, and disability insurance; a 401(K) plan with competitive company match; paid holidays and paid time off.