Well Data Labs is a team focused on bringing modern software design and usability to the oilfield. Our product is a modern web application that manages, analyzes, and reports Frac Data for Completions Engineers and other industry experts. 

We work side-by-side with our customers to give them superpowers! Well, maybe not the kind of superpowers Marvel characters might have, but super powers for Completions Engineers - analyzing data in seconds!

We are looking for a strategic, collaborative and customer-focused Head of Customer Experience to join our team and help take us to the next level! 

If that sounds like you, great! 

Keep reading to learn more about our culture, team and the opportunity we have available!

Company Culture

We believe that culture is one of the most important parts of a healthy workplace. It is a major factor in your overall enjoyment of life, and it leads to better trust, transparency, and productivity.

Culture can sometimes be referred to in fluffy, airy terms that mean very little in reality. Here at Well Data Labs, our culture is derived from our core values.

Core Values

Create value 

Act with integrity 

Deliver results 

Embrace transparency

Strike a balance 

Celebrate as a team 

Strategic Responsibilities & Opportunities of the Role

• Provide day-to-day management for the customer support and customer success (customer on-boarding) teams ensuring they are successful in meeting customer needs and performance objectives
• Create scalable, best-in-class strategies that will deliver a consistent customer experience 
• Create and deliver training programs to support users and improve engagement in the Well Data Labs application
• Identify opportunities to improve the customer journey and work with all departments at Well Data Labs to improve processes 
• Collaborate with the Engineering and Product teams to launch and support new products and features

Minimum Qualifications

• 2-3 years managing people; 5-7 years experience in a customer experience/success role at a high-growth startup or established company
• Experience building and leading a SaaS company Customer Experience/Success department
• Track record for forward and innovative thinking
• Strong analytical and leadership skills 
• Strong knowledge of customer experience industry trends, best practices, and technology capabilities
• Bachelor's degree in applicable field or equivalent relevant experience
• Excellent verbal, written, and interpersonal communication skills 

Why We Really Like Working Here

• Competitive salary 
• Family-friendly company with leadership that encourages a life outside of work (we don’t work late nights or weekends)
• Belief in a holistic view of employee satisfaction, backed up by generous time off, employee stock options, 401k match and health insurance
• Significant opportunity for career development and growth as an early team member
• Awesome office in LoDo (Downtown Denver)
• Focus on a culture of diversity (of thought and background)
• Also, we are grateful to be chosen as one of DBJ’s Best Places to Work for the last two years

Do you sound like our new Head of Customer Experience? Great! We look forward to speaking with you soon! 

*We realize your time is valuable so please do not apply if you do not have the minimum qualifications. Thank you!*