zingfit is in search of a Customer Support Representative to work out of its Louisville, CO office Monday- Friday.  Our company builds and markets a leading scheduling and engagement platform for boutique fitness studios. We’re a fast-growing innovative organization seeking self-motivated, tech-savvy professionals that strive to be part of a winning team. This is an entry level position with the opportunity to grow within the company.   zingfit Customer Support has an established track record of growing employees who begin in Support roles into other roles within the organization.  

What you’ll do:

• Enthusiastically respond to customer support requests through phone and email (Zendesk) 

• Empathize with the customer and be their advocate on escalations 

• Proactively solve customer support problems that arise

• Help users with purchases, program sign-up processes, payment issues, general troubleshooting, general “how do I’s”

• Learn all the ‘ins and outs’ of the product and services offered to properly assist users with selecting the appropriate products/programs for their needs

• Identify and qualify legitimate sales opportunities

• Assist other departments with day-to-day tasks as needed

• Escalate the appropriate issues to tier three support and engineering

• Become a trainer for the platform and conduct trainings regularly 

• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

Requirements: 

• High energy, optimistic outlook and positive attitude

• Zendesk experience preferred

• Empathetic approach to troubleshooting and customer service

• Turns obstacles into successes

• Quick learner, willing to take initiative, and has great follow through

• Strong listening skills and analytic abilities

• 1-3 years providing professional customer support in a SaaS platform company preferred

• Proactive, critical thinking problem solving skills required

• Excellent written and verbal communication skills 

• Bilingual Proficiency in Spanish is a bonus! 

What zingfit can provide:

• Competitive Wages 

• Health and Vision coverage 

• 401K with company match

• Flex PTO policy