Customer Support Associate II
Job Description:
As a Customer Support Associate, you will be responsible for order to invoice for multiple customer engagements. The main goal is to improve customer on time delivery to better the rating on the customer scorecard. You will be a customer liaison for all internal Arrow departments. Come join a fortune 109 company today!
What You’ll Be Doing
- Provide expert internal and external customer service and sales support to both the inside sales team and customer engagements
- Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier
- Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff
- Detailed knowledge of the guidelines for transferring inventory from one Arrow location to another as well as third party transfers to external partners for value add, repair or testing
- Responsible for the order to invoice process including but not limited to : order entry & maintenance (outside of Infosys), backlog reports, handle branch service requests (to expedite orders shipping urgently, and expedite supplier purchase orders received into our warehouse urgently)
- Process push/pulls according to customer demands
- Responsible for customer return material authorization, initiate corrective action request, field quality request and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.)
- Assist inside sales with overall order/order to invoice objectives including sales work bench tasks, forwarding quotes in PDF format to quote center, monitoring quote line item review,
- Updating quote extensions, ordering samples and coordinating contract signature completion with legal department
- Other duties as assigned
What You’ll Need
- Typically requires a 2-year degree and 2–4 years of experience or high school graduate with equivalent related experience
- Strong communication skills
- Intermediate excel skills
- Strong customer service skills
What’s In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package (http://benefits.arrow.com)
- Medical, Dental, Vision Insurance
- RRSP with matching contributions
- Paid Time Off
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Short-Term/Long-Term Disability Insurance
- Wide Variety of Growth Opportunities
Arrow Electronics is an Equal Opportunity Employer and Affirmative Action Employer of Females/Minorities/Veterans/Disabled