Job Description

Granicus is seeking a Customer Success Associate - CSA - to support the Customer Success Team and adoption of our suite of SaaS solutions to drive visible value aligned with business outcomes. You are a hungry client advocate and thrive on developing your skills!

Strong candidates will have experience in supporting client initiatives in an agency, public sector, or software organization. Qualified candidates will have a knack for client know-how and the grit to get the job done. The desire to be a part of a collaborative, fast-paced team who thrives on the mission of providing world-class service is a must.

An awesome CSA consistently provides excellent team support and exceptional customer service so that our customers can deliver exceptional civic and citizen experiences in our communities.

What You Get To Do:

• Learn and embody Granicus' mission to provide transformative customer experiences
• Research and keep current on relevant client topics, such as program background, agency and administration developments, media reports, and developments across verticals
• Diligently employ existing best practices, while avidly evolving them to advance team learnings
• Become an adoption enthusiast across Granicus' existing and expanding product portfolio
• Collaborate with the sales organization to expand every aspect of on-the-ground and online intelligence
• Keenly identify and document expansion opportunities in SalesForce
• Passionately pursue developments in the Granicus product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends
• Leverage Digital Engagement Services resources, best practices, and materials to drive enhanced customer experience and adoption
• Enthusiastically support Granicus at internal and external speaking events as a subject-matter pro in our products and respective civic and citizen knowledge pillars

Skills & Requirements

What We Need In You:

• 2+ years of experience in a relevant field, such as an agency, public sector organization, or software company
• Avid appetite for analytics and advancement driven by data with preferred knowledge of civic-management and citizen-engagement tools
• Pursuit of public sector information, developments and future, as well as Granicus, Vista Equity Partners, and external best practices
• Great organizational skills and an eagerness to adopt signature Granicus practices
• Exceptional interpersonal skills for internal and external relationship building
• Ability to thrive in a lean, self-propelling, proactive environment
• Commitment to diversity of thought and consideration of different ideas
• Willingness to travel, as needed, up to 20% for client meetings and Granicus commitments
• BA/BS degree or equivalent

Granicus is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status