You love people. You love technology. You love people who love technology. And you like helping them when they run into a snag here or there.

At Occipital, we're working on spatial computing — using computer vision to 3D reconstruct and understand your surroundings so that software can operate over real world spaces. We've launched many products in this area, from 3D sensing products like Structure Sensor and Structure Core to applications such as Canvas. Our customers range from 10,000-employee enterprises to individual doctors, interior decorators, and hobbyists.

Collectively, our products are used and loved by millions of people worldwide. Every now and then, however, a few of them run into a problem. Or they may have questions before they’re ready to make a purchase.

That’s where we need an exceptionally personable, technically adept representative to come in and make sure they’re not only heard, but helped as well.

Candidates must be located in or willing to re-locate to Boulder, Colorado. Compensation will be based on experience and skill, commensurate with market rates and will include both salary and equity in Occipital. Occipital is an equal opportunity employer and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. We are committed to providing an inclusive and welcoming environment to our employees and welcome input from candidates and employees on how we can enhance our inclusiveness.

Here’s the type of characteristics we appreciate in this role:

• Technical savvy: Our products are simple to use, but each are part of a bigger story with its own deep technical foundation. Many of our most communicative customers are highly knowledgeable about that story, and expect us to understand it as well as they do (and, by the way, we know it better than they do!).
• Attention to detail: We strive for perfection in all that we do, whether it is creating a beautifully simple user interface, or writing clear, concise and error-free responses to our customers.
• Comfort with ambiguity: New products don’t always come with well-defined answers or common questions. The ability to think on the fly and find the right resources for an elusive answer are key.
• Drive and responsibility: We’re all driven self-starters. If we’re blocked in doing our job, we proactively find out how to unblock ourselves and keep moving forward.
• Fun to be around: We spend a lot of time together, so it’s important that we all like each other too. We have a diverse team from many different backgrounds, but the one common thread is that we’re all nice people who like to make work fun.

Here are the responsibilities for the job:

• Quickly get up to speed on Occipital products and their technical underpinnings. Understand frequently asked questions, and the answers to those questions.
• Learn the systems that Occipital uses to manage customer support. Learn new systems that we may start using.
• Provide exceptional support to customers both before and after purchase/adoption of our products, with a focus on rapid response, accurate information and a friendly demeanor.
• Pay attention to trends in customer support and report back to marketing and the CX team director on a regular basis.
• Help manage physical product returns process.
• Work with outside vendors (shipping and fulfillment, for instance) to rapidly resolve customer support issues that originate outside of Occipital.
• Fix things twice

This full-time position available in our Boulder, CO office.