Customer Service Coordinator
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
This is an entry-level administrative role, focusing on printing and mailing correspondence and requests to our customers. Although administrative, this role has high accountability and plays a critical role in ensuring compliance and/or regulatory mandated policy tasks are completed flawlessly, on time, and specific to workflow expectations.
How You’ll Do It
- Provide responsive, timely, and relevant service to customers and partners
- Handles printing and mailing responsibilities in-office for all correspondence and requests from customers
- Maintains SLA’s set by Customer Service team in a consistent and efficient manner
- Consistently meet customer service goals related to printing and mailing work
- Model the behaviors and strategies necessary to successfully resolve issues for small business owners and partners in all channels
- Applies Salesforce training and knowledge to document and complete policy and agency requests within SLA's set by Customer Service
- Seeks and provides resolutions to issues while applying new information to existing context to help prevent future issues
- Participate in ongoing training
- Complete other administrative or clerical duties associated with partner & policyholder service as assigned
The Right Stuff
- A High School Diploma or GED is required. Bachelor's Degree or college coursework preferred.
- 1 year of administrative experience preferred.
- Learning to be open to feedback, present your own views in a direct and open manner, present clear written and verbal communication, and give the benefit of the doubt.
- Learning to recognize your own mistakes, learn from mistakes, and apply new information to existing context.
- Learning to apply analytical and critical thinking skills and solve simple problems within the role.
- Learning to consider the needs of others on the team or in other functions and develop and sustain collaborative working relationships while fully committing to a decision once made.
- G-Suite Tools, Printers, Salesforce, Collaboration tools (slack is preferred), basic office machines.
- Basic self-direction and responsibility for own tasks, deliverables and timelines.
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Base Compensation Range
$18.50—$20 USD
- Competitive cash compensation
- A piece of the pie (in the form of equity)
- Comprehensive health plans
- Generous PTO
- Future focused 401k match
- Generous parental and caregiver leave
- Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
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