PwC
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Customer Functional Analyst, Senior Associate

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A career within Functional and Industry Technologies services will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers. We focus on improving apps or developing new apps for traditional and mobile devices as well as conducting usability testing to find ways to improve our clients' user experience. Our team helps clients transform their business through enabling technologies across marketing, finance and operations in the functional areas such as Maximo and PowerPlant.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities, coaching them to deliver results.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  • Review your work and that of others for quality, accuracy and relevance.
  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  • Use straightforward communication, in a structured way, when influencing and connecting with others.
  • Able to read situations and modify behavior to build quality relationships.
  • Uphold the firm's code of ethics and business conduct.


Degree Required
Bachelor's degree
Minimum Years of Experience
4 years
Preferred Qualifications
Preferred Degree Required
Master's Degree
Preferred Certifications:
Integration certifications within SEW SCM / SmartCX, SEW SMW.
Preferred Fields of Study
Computer and Information Science, Computer Engineering, Management Information Systems
Preferred Knowledge/Skills
Demonstrates thorough abilities and/or a proven record of success as a technical lead or technical architect in implementing enterprise level applications in the following areas:

  • Interfacing within several areas like IVR, call center KPIs, payment services, billing, collections, etc.;
  • Conducting journey mapping, persona creation and workshop management tools;
  • Delivering methodologies like Kanban, Scrum, and Scaled Agile Framework (SAFe);
  • Participating in various phases of the project life cycle from inception to implementation including ability to groom backlog, finalize sprint work allocation and status reporting;
  • Conducting client-facing workshops to identify current state, gaps, and opportunities for improvement within customer engagement, front-office and back-office processes and technology;
  • Defining and documenting customer journey maps, personas, scenarios, process flows, functional prototypes, and user stories;
  • Collaborating with client and internal product owners and developers to translate customer requirements into functional specifications and user acceptance criteria;
  • Facilitating the testing and validation of customer experience solutions and providing feedback and recommendations;
  • Monitoring and measuring customer experience metrics and KPIs and report on the performance and impact of implemented solutions to leadership audiences;
  • Staying updated on the latest trends and best practices in utilities and customer experience technology and suggest innovative ideas and solutions;
  • Providing oversight during the development lifecycle, managing defect resolution, and providing technical input/recommendations during testing phases for customer experience solution implementations;
  • Collaborating with internal and client stakeholders to build technology roadmaps and prioritization of initiatives based on understanding of effort, costs, and outcomes;
  • Participating in client discussions and meetings while presenting to groups virtually and in person;
  • Preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues;
  • Creating an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
  • Answering questions and providing direction to less-experienced staff; and,
  • Providing timely meaningful written and verbal feedback skills.


Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-advisoryseniorassociate
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What are PwC Perks + Benefits

PwC Benefits Overview

We offer a comprehensive, flexible and competitive benefits program. It provides access to programs that can be tailored to meet the personal health and financial well-being needs of our partners, staff and their families. It also provides resources and programs to help staff pursue their professional goals and support their personal and family needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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