Lead User Experience Writer at Workiva

| Greater Denver Area
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Workiva is a cloud-based software company that builds best-in-class collaborative applications for enterprise productivity and complex business reporting. We are looking for a Lead User Experience Writer who will shape the vision and voice of Wdesk. We seek a leader in technical writing and content strategy. The Lead UX Writer will partner with the User Experience and Product Management Teams to develop content strategy and produce clear, accurate, and pleasing user assistance, end-user documentation, and product copy.

In this role, you will produce articles, release notes, error messages, and application language to help unlock the value of Wdesk for end users. As a leader, you will also contribute to overseeing and improving the process, production, and quality of other content producers.

This is a unique role that blends strategy and planning, content production, and leadership. You will ensure the success of a rapidly growing user base, deliver outstanding documentation/user assistants/product copy and be responsible for the UX content outcomes across a broad area of Wdesk.

Are you passionate about using words and media to drive great user experience? ...this role may be right for you.

Do consistency and quality across a company's product and how-to messaging excite you? ...this role may be right for you.

What You'll Do:

  • Collaborate with product managers, user experience designers, and subject matter experts to support a world-class user experience
  • Follow audience-centered and iterative methods to understand user needs
  • Develop and support content strategy for the product end-user
  • Deliver outstanding documentation, user assistance, and product copy
  • Help ensure the success of a rapidly growing enterprise user base

What You'll Need:

  • 7+ Years in software technical writing or technical product documentation
  • Experience with web or software applications paired with experience creating technical content for end-users
  • Experience with Lean UX and/or an agile software development environment
  • Experience collaborating across multiple cross-functional, geographically distributed teams
  • Ability to negotiate, collaborate, and influence involved stakeholders
  • Experience providing mentorship, vision, and skill leadership to other writers through leadership
  • Uncanny attention to detail and customer focus
  • BA/BS or MS in Technical Communication, English, Digital Media, Human-Computer Interaction, or a related discipline (or relevant experience)
  • Ability to provide a portfolio or writing samples
  • Ability to travel domestically, approximately 10%

Bonus Points:

  • Master's Degree in Technical Communication, English, Digital Media, or HCI
  • 10+ Years in software technical writing or product documentation
  • Experience in cloud software, human-computer interaction, and/or user experience

Where You'll Work:

Workiva started with an idea: to make complex collaboration easy. Wdesk is an all in one platform that simplifies complex collaboration while keeping data in sync, thus reducing risk. Wdesk is being used by thousands of companies globally, including over 65% of the top corporations by revenue. We boast a 96% customer satisfaction rating. We've also won many awards when it comes to our amazing culture and work environment - check out our 2018 award: 

https://www.workiva.com/newsroom/workiva-named-one-2018-best-workplaces-technology-great-place-work-and-fortune

  • Check out our LinkedIn Page: https://www.linkedin.com/company/workiva/
  • Check out our YouTube Channel: https://www.youtube.com/user/Workiva
  • Check out our Newsroom: https://www.workiva.com/newsroom
  • Check out our Tech Blog: https://techblog.workiva.com/
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AppEngineLanguages
    • Open SourceLanguages
    • Dart Languages
    • ReactLibraries
    • CassandraDatabases
    • Graph DatabaseDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Workiva is in an ideal location on the banks of the South Platte River surrounded by restaurants and retail shops!

An Insider's view of Workiva

What’s the vibe like in the office?

Workiva is a close-knit workplace where teamwork is highly valued—people encourage and truly appreciate the hard work of their fellow team members and treat each other as family. With everyone constantly working together to provide the best possible solutions to customers, employees take pride in developing creative products while delivering a serv

Jared

Lead Customer Success Manager

What projects are you most excited about?

Our platform is incredibly fun to build! It empowers our customers to produce complex documents involving hundreds of contributors, on extremely tight deadlines, leveraging their company’s most sensitive data, and where every single word and number must be exactly right.

Gray

VP of Product Management

How does the company support your career growth?

Workiva prides itself on sharing knowledge among peers. Our Annual Employee Learning Week encourages employees to take advantage of the wealth of knowledge available within the company and schedule time to participate in knowledge sharing sessions, training courses, and self-development opportunities.

Jenn

Director of Learning and Development

What is your vision for the company?

Our mission: To build trust in the global economy with transparent data and connected reporting.

Our mission statement gives us purpose, our company values inspire us, our leadership principles guide us and our culture connects us in a workplace where we all belong.

Marty Vanderploeg

CEO

How would you describe the company’s work-life balance?

Workiva employees have access to the latest technology in order to do their jobs the best they can, from wherever they work best. New laptops and wireless internet devices mean employees can work from home or while on the road, which helps create an excellent work-life-balance.

Nate

Engineering Manager

What are Workiva Perks + Benefits

Workiva Benefits Overview

Workiva offers competitive health and wellness benefits and perks, including a medical plan that offers paid premiums for employees, generous PTO and paid time to volunteer in the community. We have a flexible and casual work environment that also offers 12 weeks of paid parental leave, the ability to work remotely as needed, and to be able to bring your dog to work with you.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Workiva also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games, Darts.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Workiva offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Cross functional training encouraged
Promote from within
Time allotted for learning

Additional Perks + Benefits

Company Bicycles. Healthy Snacks and Drinks. Creative Culture & Open Minded Leadership (ie: autonomous work environment). Flex, HSA, Life, AD&D, supplemental life, Long & Short Term Disability, Paternity Leave. Stock Options and ESPP. Diversity & Inclusion Committee, Women in Tech Committee.

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