Client Support Representative

Employer Provided Salary: $45,000-$60,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Their award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve their clients. Since launching in 2016, Luxury Presence has been trusted by more than 10,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents.


 We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.


In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses. 


*** Must be willing to work 9am-6pm PST ***

Essential functions of the role include:

  • Live chatting with clients to assist them in real time
  • Answering incoming calls to resolve client questions and returning voicemails
  • Emailing with clients and providing them with frequent updates
  • Reporting technical issues to the product team 
  • Supporting and assisting your teammates

You’re gifted at:

  • Commanding software e.g. Salesforce
  • Building beautiful websites
  • Leading customers through software training
  • Communicating complicated technology to clients with expertise ranging from novice to advanced
  • Being a team player 

You have:

  • 2-5+ years of experience working in Support or Client Success at a technology company
  • A deep sense of empathy for customers
  • The ability to be an out-of-the-box thinker and be resourceful
  • The drive to solve technical problems creatively and quickly 

You command:

  • Teaching and helping customers
  • Curiosity: you love to dig into problems and find solutions
  • Start-up hustle & teamwork
  • Project management 

Who we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.

 

Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 9,000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry's most powerful brokerages.

 

The Los Angeles-based SaaS company raised $25.9 million for its Series B round and recently announced $19.2M Series B-1. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors. 

 

Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th. 

 

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Location

CO

An Insider's view of Luxury Presence

What's something quirky about your company?

Everyone is so happy here...all of the time. This is the cheeriest group of professionals I've ever met. It's almost like if High School Musical was set on the premises of a real estate SaaS company.

Lauren Kay

Manager, Account Management Team

What makes someone successful on your team?

To be successful in a sales role at Luxury Presence, you need to have drive to be successful and strive for excellence, not mediocracy. In order for that to happen, you need to be coachable, adaptable to change, solution-oriented, and bring a strong work-ethic. If a team member can bring those traits to the table consistently, success will follow.

Joe Medina

Director of Sales

How do you empower your team to be more creative?

‘Creativity’ is at the heart of any innovative company and a core part of the design function. I don’t believe there is a specific formula for a creative process: each person needs to develop their own. I think there are a few factors that help foster a creative culture: clarity (the "why"), flexibility (trust and space), and curiosity.

Joana

VP of Design

What are Luxury Presence Perks + Benefits

Luxury Presence Benefits Overview

Luxury Presence offers unlimited PTO, WFH technology package, 99% coverage for health, dental & vision, 401k, off-site retreats, co-working spaces across the states, virtual happy hours, investment in learning & development, Employee Resource Groups, and more!

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Diversity
Diversity manifesto
Diversity employee resource groups
We believe diversity fosters an environment for each individual’s unique experience to thrive and be celebrated.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Dental insurance
Vision insurance
Health insurance
Team workouts
Running club and free yoga classes across the street from the office.
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Charitable contribution matching
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Pet friendly
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Each month a department will present to the company educating teammates
Promote from within
Continuing education available during work hours

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