The Claims Adjuster, Commercial Auto role will be responsible for ensuring quality claim file handling by investigating, negotiating, and resolving both first party and third party property damage and bodily injury claims. Must have expertise in commercial auto coverage, and experience in multiple states. Must be able to develop and execute claim handling strategy and manage the activities. Claim handling may include litigation, assignment of defense counsel, and development of litigation strategy to ensure cost effective resolution of all claims. The individual in this position will also ensure claims are processed within company policies, procedures, and individual's prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

How You’ll Do It

• Technical Claim Handling
• Handles all assigned claims promptly and effectively. Makes decisions within outlined authority, and recommends settlement values in the disposition of the claim. 
• Establish and execute appropriate action plans for claim resolution for claims being handled directly including loss cost management while achieving appropriate balance between allocated expense and loss outcome.
• Review and make decisions on auto estimates completed for both third and first party claims including total loss.
• Communicate with insureds, agents, claimants, witnesses, attorneys, vendors, and other partners to facilitate accurate, prompt claims resolution.
• Evaluate and resolve bodily injury of varying complexity by promptly reviewing and responding to all demands, including time limit demands.

• Claims Quality Assurance (QA)
• Responsible for ensuring claims are handled in accordance with established guidelines and service instructions. 
• Ensure timely completion of file reviews, calibration sessions, and analysis reports.
• Identify claim handling trends by applying industry knowledge of the claims process, policies, procedures, and regulatory environment. 
• Communicate findings and recommended actions to all stakeholders, including Claims leadership and the vendor partner.

• Claims Customer Service
• Assist as necessary in providing claim status to agents, insureds, coverage verification, escalations, etc. 
• Participate in interactions with adjusters and claims partners to drive optimal claim outcomes.
• Work to continuously improve our claim operation and look at opportunity gaps in claim service, handling, protocols, and processes. 

The Right Stuff

• 3-5 years of Commercial Auto claim handling experience in handling both bodily injury and auto physical damage claims, preferably with mid-level bodily injury exposures claims handling experience
• Mid-Heavy duty truck experience preferred
• Ability to exercise independent judgment with moderate supervision in handling claims within reserve and settlement authority
• Advanced negotiation skills
• Strong verbal and written communication 
• Strong attention to detail
• Strong knowledge and experience in claim adjudication in multiple states
• G-Suite Tools, Collaboration tools, Microsoft Office suite
• High School diploma or GED required, Bachelor's Degree preferred

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