• As Senior Customer Success Manager at GoSpotCheck, you’ll advocate for, consult with and empower our largest customers. From day one in the customer lifecycle, you’ll be the trusted advisor, and GoSpotCheck product expert, who ensures our customers are receiving the full benefits of the GoSpotCheck platform. The relationships you build with your customers will be a direct result of the incredible service you deliver, and your ability to translate and apply the technical capabilities of GoSpotCheck to help achieve the business objectives of your customers.

• We’ll maximize the value our largest customers receive from GoSpotCheck in every phase of the customer lifecycle.
• We’ll offer pro recommendations and actionable solutions to help resolve enterprise customer pain points using GoSpotCheck.
• You’ll have more than enough thrown at you from customers, but your ability to prioritize and deliver on the highest value items is what will distinguish your performance.
• Contract renewals, increases in user licenses and upgraded reporting packages will be easy decisions for our customers thanks to your efforts in showing them the value of GoSpotCheck.

• You have 5 years experience consulting with enterprise customers, handling a customer revenue book in the millions, and are comfortable working directly with senior management.
• You have facilitated the operations of a technical team, specifically around complex software implementations, data reporting and back-end engineering.
• Attention to detail is the hallmark of your project management style - You deliver what you promise, with dogged focus on doing great work.
• You’ve managed simultaneous projects in a customer-facing role where you were directly accountable for delivering the goods!
• You understand that business relationships are ultimately galvanized by the value you deliver with your products and services.
• You may have been a data analyst in a past life - You can explain relational database concepts, have advanced Excel skills and have even written a SQL query or two over the years.
• Your written communication is exceptional: concise, persuasive and empathetic.
• Your verbal communication is exceptional: clear, on-point and confident.
• You have a proven track record of building successful relationships with customers, and one or two them would even be willing to serve as a reference.
• You have experience in sales, and have a history of successfully growing accounts.
• Having too much work and not enough time doesn’t make you come unglued - You understand how to prioritize and focus on what is important.
• You’re ahead of the game if you have experience working in retail and know terms such as end-cap, planogram, point-of-sale, display compliance, brand ambassadors, goal based attainment, etc.
• You have completed a bachelor’s degree. Bonus points for anything beyond that!
• You appreciate and align with our company values.

GoSpotCheck offers competitive salaries and full benefits. We want to work with intelligent and motivated people who share our common values. We go above and beyond to create an atmosphere that allows people to be themselves, grow professionally, and enjoy a laundry list of work perks! GoSpotCheck is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.