Customer Support Representative
Responsibilities:
- Analyze and respond to email inquiries from Ibotta users
- Work through fraud reports, receipt moderation, and customer emails so you can see first hand if there are any issues or pain-points with the app
- Problem solve by reviewing Ibotta systems and customer accounts
- Work on special projects for senior management team in marketing, sales & technology
- Be an advocate for the customer to ensure satisfaction
Job Requirements:
- Previous customer service experience preferred
- Fast, extremely organized, and detailed oriented
- You must be genuine, friendly, and enjoy helping customers
- “Can do” attitude with a drive to thrive in a fast-paced startup environment
- Savvy about technology
- Knowledge of Android and Apple or owner of Android/Apple phone/tablet a plus
- Excellent interpersonal skills and effective verbal and written communication
- Ability to think on your feet with strong problem solving skills
- 4 year college degree preferred
- Ability to work part-time, up to four shifts a week, including nights and weekend
This position pays $12/hour.