What excites us at OnDeck? Technology. Innovation. Small businesses. We believe in our employees and power their growth through being challenged every day and offering careers that inspire. We’re all about teamwork, passion and making an impact. Oh and having fun – Whether it’s a game of Ping-Pong, team get-togethers or weekly happy hours in the office.

OnDeck (ONDK) uses data aggregation and electronic payment technology to evaluate the financial health of small and medium sized businesses to efficiently deliver capital to a market underserved by banks. Through the OnDeck platform, millions of small businesses can obtain affordable loans. We are changing the way small businesses borrow money by combining our passion for Main Street with cutting-edge technology. We evaluate businesses based on their actual performance, not personal credit, and that’s enabled us to say “yes” more often and faster than traditional lenders.

We're seeking an Account Manager - Collections Specialist who has a genuine desire to help small business owners. You will build and foster relationships will business owners who have borrowed working capital from OnDeck and are seeking repayment assistance.

Department summary:

Our passion and mission in Operations is to provide small businesses and internal stakeholders with an amazing credit delivery and servicing experience. We work hard as a team to build and operate the most frictionless and scalable environment for small business credit delivery and service. We continuously invest in people, automation through technology, and efficiency through process optimization. Our team thrives on our culture – We are passionate about having fun, being open and empowering team members.

As an Account Manager - Collections Specialist at OnDeck, you will: 

• Successfully meet and exceed daily and monthly quotas.
• Develop genuine relationships with small business owners
• Bring your thinking, strategies, and ideas to assist in mitigating OnDeck’s monthly losses
• Utilize your phenomenal sales skills to negotiate payment arrangements with our delinquent merchants
• Pre-qualify customers for loan workouts and loan modifications
• Manage existing relationships and maintain a consistent book of business
• Conduct comprehensive risk evaluation of the customer.
• Provide continuous feedback to our Underwriting and Credit teams on potential trends in our delinquency population.

Qualifications for success:

• You have a Bachelor’s degree.
• You have a strong focus on customer-service, relationship building, and customer empathy.
• You have solid sales experience managing B2B relationships.
• You have the ability to define problems, collect data, establish facts, and draw valid conclusions.
• You focus on your goals and have a strong desire to succeed.
• You have a powerful work ethic and emotional intelligence.
• You have the ability to advance the vision of the department.
• You have the ability to be coached and follow a proven process.

What we offer you:

• Have a meaningful impact on the company's future, and share in the rewards accordingly
• Work in a fun, fast-paced start up environment with some really cool and brilliant people
• Be on a motivated team that gets a lot done
• An open minded, collaborative culture of enthusiastic technologists.
• Medical/dental/vision insurance, 401k matching program, flex spending plan and life insurance.
• Smart colleagues who you can learn from.
• Paid/flexible vacations and holidays.
• If you’re sick just stay home and feel better.
• Summer & Holiday events with the entire office!
• Happy hour every Wednesday.
• Fully stocked kitchen with snacks and drinks.