POSITION SUMMARY
The Account Director manages all aspects of a client's business. The primary goal is to provide exceptional client experience and increase customer satisfaction, by having a deep understanding of the client's key business issues and providing products and services to help address those needs. The ideal candidate will have experience working in a fast-paced environment and be self-motivated, with a passion for managing client needs and taking their business to the next level. Key factors for this position are not only technical aptitude, but also being a problem solver, continuous learner, and great business partner.
Area of Focus:
All other duties as assigned, plus...
Prepare long-term and short-term account goals
Serve as point of contact for customers in portfolio
Learn and comprehend customer requirements and needs to offer suitable solutions and generate new business
Ensure timely delivery of services and products to clients
Build credibility and long-term customer relationships
Resolve issues to maintain and strengthen customer confidence
Manage large volumes of data to help produce management, operations and financial insights
Drive and prioritize multiple initiatives alongside the Engineering team
Manage complex escalations in a timely and efficient manner (as needed), while effectively balancing business and technical risks
SUPERVISORY EXPECTATIONS
This position is not have supervisory in nature but is expected to mentor new team members and junior level positions.
Qualifications
Education and Work Experience
3-5 years of account management preferably in the financial services industry
A strong client management background and experience with client management tools
Ability to work with business executives all the way down to critical payment operations personnel
Excellent interpersonal, verbal and written communication skills
Experience in payments (and with billion-dollar payments systems) a plus