Technical Solutions Associate-2
Position:
Technical Solutions Associate-2
Job Description:
Principal Accountabilities
● Responsible for pre-sales technical support and assisting sales staff and external customers by running and verifying complex configurations on hardware and software.
● Conduct regular product demos for assigned solutions to partners and end users.
● Enable partner technical teams on how to effectively demo solutions during various stages of sales cycle
● Provide pre-sales technical support to and run/verify complex configurations for internal sales staff and external customers on hardware and software.
● Answer routine technical questions for resellers and sales reps.
● Configure/validate basic and complex requests from resellers, making simple product enhancement suggestions.
● Maintain required vendor certifications.
Job Complexity
● Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
● Completes work under moderate supervision
● Likely to act as an informal resource for colleagues with less experience
● Identifies key issues and patterns from partial/conflicting data
● Takes a broad perspective to problems and spots new, less obvious solutions
Experience / Education
- Bachelor's degree in Engineering, Computer Science or related
- 1 to 2 years of customer facing experience
- 1 to 2 years supporting and assisting sales teams
Location:
Denver (Centennial)
Time Type:
Full time
Job Category:
Customer Facing/Supplier Facing