Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
NBC Universal has an exciting opportunity for a talented individual to become a Systems Engineer within the Operations & Technology (O&T) organization, with a specific focus on NBCU Broadcast infrastructure. O&T supports enterprise Technology, Broadcast and Production systems across the NBCU portfolio globally.
The Systems Engineer will partner with NBCU Technology leadership on day-to-day operations, including VM deployment, OS access tickets, OS/VM troubleshooting, ESXi configuration, SOX auditing, and performance troubleshooting. Working within an agile framework, updating tickets in Jira/SNOW, collaboration with cross-functional business leaders and partners, to provide "best in class" support for our NBCU local stations and global enterprise customers.
Responsibilities:

• Team
  • Develop & maintain engagements with Infrastructure Engineering, MSP resources, facility support, vendors, and Application teams to provide end-to-end delivery and support of appropriate infrastructure solutions.
  • Provide level 1/2 operational support for ticket completion, incident management and problem management resolution, on-call activities
  • Demonstrate a dedication to building and maintaining a stable, high-performance technical environment
• Client management
  • Partner with Business & client teams in building/articulating technical requirements and recommendations
  • Strong customer service skills and unfailing professionalism
  • Partner closely and collaborate enthusiastically with both clients at the local facilities and peers across O&T
  • Track timelines, manage priorities and schedules, and set client expectations
  • Partner with Business Engagement team to capture technical requirements, provide solutions and ensure resources are available to hit required timelines
• Monitoring and Security
  • Collaborate closely with the NBCU cyber security team to build repeatable systems with security best practice and hardening
  • Preferred familiarity with PCI and SOX procedures and controls

Qualifications
Basic Requirements:

• B.S. degree in an Information Technology related technical discipline or 4+ equivalent practical experience
• Shift - normal business hours 9:00AM - 5:00PM LOCAL time either Weds to Sunday or Saturday through Weds.
• Must be willing to work evenings, overnights, weekends, holidays
• Experience for management/build/troubleshooting of virtualization/OS technologies, specifically VMware & Windows & Linux
• Experience with OS/HW level monitoring and performance management
• Working knowledge on networking protocols, routing, network topology
• Manage and implement automated operational tasks to improve reliability and standards
• Some scripting experience. Ex: Python, Ansible, Shell, PowerShell, GIT, Tower, and CI/CD methodologies
• Familiar with agile methodologies working in JIRA based sprint structures

Desired Characteristics:

• Familiar with Block/File/Object storage technologies
• Familiar with backup technologies, recovery scenarios, high availability designs and solutions
• Familiar with ServiceNow or other ITSM related toolsets

Additional Requirements:

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 - $115,000
Application window is anticipated to close on: 05/22/2024.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].