Solutions Consultant - Philippines

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All roles at JumpCloud are Remote unless otherwise specified in the Job Description.


About JumpCloud

JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200,000 organizations, including GoFundMe, Grab, ClassPass, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.


This role requires that you be on-site at a customer 4-5 days per week in Manila City Center.


About the Role

On-Site Solutions Consultants at JumpCloud will have the opportunity to work as a dedicated hands-on resource for a high value JumpCloud customer to ensure the customer’s continued expansion and effective use of JumpCloud. The On-Site Solutions Consultant will develop a close partnership with their assigned customer to gain insight and operate at a high level to enhance their customer’s experience with JumpCloud while overcoming potential technical hurdles and configuration challenges unique to the customer’s environment and business needs. The On-Site Solutions Consultant will assist their customer with administrative functions of JumpCloud, and also use their exceptional technical knowledge to assist other JumpCloud teams with implementation projects and provide technical guidance to our sales team and prospects through occasional demonstrations and deep-dive conversations when appropriate.


We’re looking for someone with excellent technical knowledge and strong IT administrative experience, who likes the challenge of ensuring the success and delight of customers when using our software products who displays phenomenal abilities to demonstrate and articulate technical concepts in front of technical audiences.


In this position, you will:

  • Work hands-on in the customer environment to execute migration, deployment, provisioning, decommissioning or other configuration tasks.
  • Gain a deep understanding of your customer’s environment and technical business needs.
  • Help define milestones for your customer’s intended use of JumpCloud when applicable.
  • Develop and articulate a clear vision and plan to achieve those milestones.
  • Partner with your designated customer(s) to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones.
  • Confidently provide technical guidance to your designated customer(s) through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond.
  • Perform systematic environment reviews with your customers to ensure adherence to best practices and identify areas for improvement or expansion.
  • Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.
  • Escalate and reproduce issues in-house and respond in a timely manner.
  • Clearly and thoroughly notate customer interactions, goals and outcomes for your own reference and to share with internal stakeholders and peers.
  • Test new customer use-cases using in-house and industry tools, and document the outcomes for customers and in our internal knowledge repository.
  • Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal and external tools.
  • Consult, plan, and execute implementations of JumpCloud alongside other Professional Services engagements and projects as needed.
  • Provide technical guidance to prospective customers and our Sales team as needed.

We're looking for...

  • A strong desire to see customers win and be successful at their jobs through the utilization of our Open Directory Platform software.
  • 3 or more years experience in a prior Directory administrator, SaaS management or supportive IT role(s).
  • Experience with the JumpCloud admin console or similar product.
  • Deep technical expertise and a high aptitude in a customer-facing position.
  • Strong change management process knowledge and experience.
  • Project management, time management & planning skills.
  • Strong oral and written communication skills.
  • Possesses a logical approach to problem solving.
  • Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments.
  • Ability to travel on-site to customer locations.

Previous work experience as an IT Admin or SysAdmin in a technical domain, or positioning a SaaS product to those audiences, and an advanced understanding of the following technologies is strongly preferred:

  • Administrating or supporting Medium-to-Large scale SMB environments & architecture
  • Microsoft 365 and AzureAD experience
  • Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required
  • Apple MDM, AD Device Management, AzureAD Connect, and Intune
  • Experience using SIEM tools such as Wazuh, Datadog, Log360 etc
  • Okta administrative experience or certification
  • Google Workspace administrative experience
  • AWS Experience & Skills desired (S3, Lambda, EC2, CloudWatch)
  • Device Management - Knowledge in administering and deployment of Windows, macOS, iOS, Android and Linux Operating Systems
  • LDAP administration, troubleshooting, and maintenance experience
  • Networking & Authentication (RADIUS, LDAP, SSH, SMB/Samba)
  • In-depth knowledge of Single Sign-on, SCIM, JIT, OIDC and SAML
  • Scripting experience, PowerShell and Bash preferred
  • User onboarding and offboarding
  • Software systems setup and configuration experience

This role requires that you be on-site at a customer 4-5 days per week. The Customer is located in Manila City Center. You are able to work remotely in Manila when not on-site with the customer.


#LI-MH1


Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.


This role is remote in the country of the Philippines. You must be located in and authorized to work in the Philippines to be considered for this role.


Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

 

One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

 

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

 

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

 

#LI-Remote #BI-Remote

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • FigmaDesign
    • MiroDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • DocuSignCRM
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • Salesforce PardotCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our HQ is located between Denver and Boulder. Since we're remote first with employees in most U.S. states and 14 countries, we use the office as a hub to bring people together for team events and meetings.

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

Aaron

VP of People

What projects are you most excited about?

Growth! JumpCloud is actively growing in Denver/Boulder and across the U.S. Attracting and engaging a diverse group of talent as we continue to expand is my main focus. JumpCloud has a strong culture of learning, so we're always looking at what we're doing and adjusting to make it even better.

Katy

Manager, People Attraction

What makes someone successful on your team?

My team members feel empowered to create, design and execute with a lot of freedom at JumpCloud. This enables them to take an active role in their career development and the development of other team members at JumpCloud.

Courtney

Manager, Learning and Development

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

How do you make yourself accessible to the rest of the team?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

JumpCloud Benefits Overview

JumpCloud offers comprehensive benefits package as well as many perks to enhance the employee experience! We offer everything from Flexible PTO policy, we are a Remote First company, meaning you could live next to the office and we'd never force you to come in, medical, vision, dental, life, accident insurance, legal perks, identity protection, professional development opportunities, a growing DEI&B program with ERG's, casual work environment, and more!

Culture
Partners with nonprofits
We partner with educational opportunities like the Turing School to provide support for early-career and underrepresented students interested in careers in software development and technology.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
JumpCloud is remote first, you are never required to come to the office (but you can if you want to)!
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
JumpCloud's management team is as diverse as our individual contributors and our executive staff is committed to DEI&B initiatives across the company.
Mandated unconscious bias training
Our unconscious bias training includes culture add vs fit, recency effect, halo/horns effect, like us bias, primacy effect, confirmation bias, and contrast effect and includes strategies to address
Mean gender pay gap below 10%
Diversity employee resource groups
Our ERG's include CloudPride (LGBTQIA+), BlackSpace (Black, Indigenous, and People of Color), WIT (Womxn in Tech), and Pa'lante (Latiné/Hispanic)!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
JumpCloud employees can contribute up to $2850.00 annually to their FSA.
Disability insurance
Dental insurance
JumpCloud has two different dental plans to choose from.
Vision insurance
Health insurance
JumpCloud offers three different medical plans including an HSA plan where JumpCloud contributes to employees HSA accounts each paycheck (amount varies based on plan). Healthcare coverage starts day 1
Life insurance
JumpCloud offers group life benefits and a variety of voluntary life insurance options.
Wellness programs
JumpCloud offers a premium subscription to the Calm app for each employee!
Mental health benefits
JumpCloud offers an EAP (Employee Assistance Program) at no cost to the employee. Our medical benefits include coverage of mental health/wellness.
Transgender health care benefits
Wellness days
Abortion travel benefits
JumpCloud's employee healthcare benefits include expanded medical travel coverage. Medical travel coverage is available when there is no provider located within 100 miles of an employee's home.
Financial & Retirement
401(K)
In addition to 401k, meet with a personal financial consultant to assist with financial wellness planning. This benefit is provided at no cost to team members and includes unlimited 1:1 sessions.
401(K) matching
JumpCloud matches 50% of employee's contributions up to 6%.
Company equity
Child Care & Parental Leave Benefits
Childcare benefits
JumpCloud offers a dependent care FSA option, where employers can set aside pre-tax dollars for child care or other dependent care.
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
JumpCloud offers an unlimited PTO program to our team members.
Paid holidays
Paid sick days
We have Unlimited Paid Time Off which includes both vacation and sick time.
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

JumpCloud is always evaluating and listening to our employees to offer the most beneficial benefits for JumpCloudians!

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