Dynatrace
Dynatrace enables flawless and secure digital interactions.
Hybrid

Senior Technical Support Engineer (Hybrid, Denver)

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Employer Provided Salary: 85,000-95,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Job Description
As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true "technologist".

  • Troubleshooting is your passion
  • Enterprise application support experience
  • You are fascinated by technical challenges and think outside the box
  • Enjoy being creative and show a high-energy with a passion for winning
  • Strong communication and presentation skills
  • Self-motivated with a strong work ethic
  • Hands-on team player and proactive person of action
  • Passion for exchanging knowledge with other colleagues and suggesting product improvements


Qualifications
Minimum Requirements

  • 4+ years of related technical work experience such as systems administration, devops, site reliability, etc.
  • 4+ years of experience with usage and mid-level administration of Windows and Linux operating systems.
  • 4+ years of experience with CLI
  • 4+ years of experience working with SaaS applications and infrastructure
  • Bachelor's degree or relevant technical support related experience or training


Preferred Skills and Experience

  • Ability to complete Dynatrace Associate Certification within 6 months of hire
  • 3+ years of related technical work experience (ex: sysadmin/devops, support, etc.)
  • Experience with software support and troubleshooting
  • Demonstrated experience and comfort with small to medium group customer contact, including application specialists, architects, developers, and mid- to senior-level management, via email, chat or video conferencing applications
  • Ability to display an understanding of networking and protocols such as TCP/IP, HTTP, DNS, SSL, and BGP, as well as diagnostic tools such as Wireshark, HTTPWatch and Fiddler
  • Current relevant industry certifications (ex. LFCS, CompTIA Network+, Cisco CCNA, etc.)
  • Familiar with one or more cloud platforms such as AWS, Azure, and Pivotal Cloud Foundry
  • Exposure to Java, Python, or other programming languages
  • Exposure to NoSQL database platforms such as Elasticsearch and Cassandra
  • Experience with ticketing and collaboration management tools such as Zendesk, Jira, and Confluence


This position will work in a 2- day per week Hybrid Schedule from the Denver office.
Additional Information
DOE, annual salary is $85K - $95K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.

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What are Dynatrace Perks + Benefits

Dynatrace Benefits Overview

Being a leader in the market doesn’t mean it’s all work and no play. At Dynatrace, our employees take their jobs seriously but also like to have fun. While at work, we encourage you to take a break and enjoy a game of ping-pong, have a cup of coffee or go to the gym. Work flexibility is important at Dynatrace, we are investing in your growth and happiness! Dynatrace provides a comprehensive benefit plan that allows employees to select benefits that fit their personal needs and stay competitive in the market place.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Employee resource groups
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our values
We keep things simple. Common sense has guided our journey and enabled us to grow and excel. As we’ve developed, we've identified three pillars that define and embody our culture:

Innovate with Passion
We build innovative solutions and creative approaches to our business across all functions to benefit our stakeholders. Our passion is fueled by our profound curiosity, inspiration, and desire to drive positive change.

Engage with Purpose
We aspire to fulfill our mission by committing to excellence and delivering meaningful customer value. We collaborate and communicate effectively to reach our shared goals and aid our customers in achieving their objectives. We listen with empathy, encourage diverse perspectives, act with kindness, and foster an environment where every Dynatracer can have an impact.

Win with Integrity
We deliver results through honesty, transparency, and accountability. We compete with tenacity while upholding the highest ethical standards and respect for our customers, partners, and colleagues. We constantly learn from feedback, celebrate with humility, and strive for excellence.

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