VP of Customer Success
About VORTO
We are building software which enables businesses to be more economically and environmentally sustainable by digitally transforming the supply chain. As the Director/VP of Customer Success at VORTO you will define the frontier of logistics optimization, supply prediction, and demand prediction.
About the Role
We are looking for a VP or Director of Customer Success to help us bring AI to supply chains in the world’s largest companies. You’ll foster relationships with drivers and small trucking businesses, help them learn and develop confidence with our platform, and turn them into advocates for Vorto. By working with our operations and engineering teams, you’ll develop tech-enabled onboarding, training, and retention strategies. We will expect you to contribute in thought leadership to support the overall company growth strategy.
Responsibilities
- Create, implement, and lead a best-in-class Customer Success division with a focus on customer satisfaction, education, and retention
- Develop a Mission and Vision for the Customer Success organization
- Research, select and implement a customer service software that meets the needs of the business and can be integrated into the existing software platform
- Develop and implement training programs, operating guidelines, reporting and customer success analytics to drive insights to improve the business and software application
- Define KPIs and Success Metrics such as CSAT, NPS and TAT necessary to measure and improve Customer Success
- Hire, Train and Manage a team of High Quality Customer Success Specialists
Requirements
- 5+ years of experience in leading a Customer Success division
- Prior CS leadership in freight and carrier operations highly preferred
- Experience as a leader with Enterprise B2B SaaS companies
- Prior experience working in a fast growth tech startup environment preferred
Benefits
At VORTO we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers. We encourage you to visit our careers page and read this blog post to learn more about our culture.
We offer a competitive benefits package as well as numerous additional perks including:
- Competitive compensation package
- Health, Dental and Vision Insurance
- 401k with matching
- Company paid life and short-term disability insurance
- Company paid parking or transit pass
- Relocation offered when applicable
- Modern office space in downtown Denver
- Daily coffee, tea, drinks & snacks
- Team happy hours
VORTO is an Equal Opportunity Employer.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.