Technical Account Manager

| Greater Denver Area

The Company

Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level.

 

The Opportunity

Part of Worldpay's success and rapid growth is a result of our teams functioning like well-oiled machines that strive for continual improvement. Once we gain a new customer, our teams have to work together seamlessly in order to deliver stellar service that gets our clients up and running as quickly as possible.

The Technical Account Management (TAM) acts as the primary technical contact for our ISV (Independent Software Vendors) and POS (Point of Sale) partners and helps enable our National Merchant product commercialization strategy. As a strategic component of our channel development program, team members will manage a portfolio of strategic partnerships and national accounts and campaign to increase the adoption of our payment technologies to meet business objectives. At its core, the TAM aims to find solutions to enhance the partner and merchant experience, be the technical voice of the partner to internal teams and delight internal and external customers every step of the way.

The TAM team delivers advanced technical solutioning for ISV and POS partners and National Merchants. The TAM helps advance customer needs to management and helps commercialize products to the portfolio. Verbal and written communication skills will be critical. The best candidate will have an excellent ability to communicate complex technical issues in digestible formats for technology teams all the way to non-technical staff at the C-Suite. TAMs should express passion for technology and learning, especially related to the payments / eComm / retail technology.

Why You Should Take This Role:

The Technical Account Management team will be at the tip of the technology spear. The team will be innovating on how we engage with our partners to enable the most cutting-edge payment technology. You will be a problem-solver; a solution to how we help our partners engage with their users. You will have growth opportunities and will have access to Senior Executives at Worldpay. You can be remote and will still have interesting travel opportunities. Finally, you will be seen as a Technology Leader in this organization -- you will be sought after.

World of Opportunity

We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today.

The Day-to-Day

  • Serve as the key technical contact with our partners and customers to ensure continuity of their technical relationship with Worldpay
  • Creates detailed design and implementation specifications for complex products, applications and solutions.
  • May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client.
  • May provide consultation and/or product capability assessment and validation to prospective users.
  • Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Has expert level knowledge of company products and services and may be tasked with introducing new products.
  • Responsible for selling the company's products or services and/or expanding existing accounts.
  • Determines methods and procedures on new assignments and may coordinate activities of other personnel.
  • Define and deliver a healthy and sustainable integration and product roadmap strategy with our Partners and National Merchants
  • Influence overall product decisions using customer feedback and support data metrics
  • Act as a technical liaison for Product, Marketing and Sales
  • Provide technical guidance, leadership, mentorship, and support to a large team of managers and individual contributors
  • Work cross-functionally with product and engineering to translate and advocate the needs of your portfolio into meaningful product insights and advancements
  • Ability to call on existing partners with at times limited previous interactions
  • Define metrics that measure the value of your Integration and product enablement strategies

Minimum Qualifications:

  • 5 years experience developer support or showcase software development or engineering skillsets
  • Stellar written and verbal communication
  • Experience and knowledge of payments, software, retail or technical support industries
  • Experience analyzing and gathering data metrics from various systems such as CRMs, community conversations, and data warehouse in order to drive data-driven decisions
  • Have demonstrated resilience and resourcefulness
  • Computer Science, Information Systems , Information Technology or related degree
Preferred Qualifications:
  • 10 years experience in developer support or product management
  • Strong researching, problem solving and troubleshooting skills
  • Ability to quickly adapt to technology and/or application changes and business delivery priorities
  • Willingness to travel minimum of 25% of the year
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Exposure with cloud technologies and testing methodologies
  • Comfortable with writing and understanding code in a few different languages (JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python, ...)
  • Analytics skills required to support core objectives of the role: PowerBI, Tableau, Salesforce.com reporting tools
  • Excellent use of MS Office technologies: Excel, Power Point, Word, Office 365, etc.

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • OracleDatabases

Location

Our Denver office is located in the Tech Center at Belleview & I-25, and our pictureqsue Durango office is nestled alongside the Animas River.

An Insider's view of Worldpay

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Chief of Staff

What are Worldpay Perks + Benefits

Worldpay Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Culture
Volunteer in local community
We love to make a difference in the community! Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Friends outside of work
Eat lunch together
Intracompany committees
African American Network, Women's Network, Young Professionals Group, LGBTQ Organization (GLOW), WorldpayGives, Worldpay Social Committee, and the list goes on!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Worldpay's Healthcare Flexible Spending Account (FSA) allows you to set aside pre-tax dollars to pay for medical, dental, prescription or vision care expenses for you and your dependents
Disability Insurance
Dental Benefits
Enrollment in the Worldpay dental plan provides access to two networks. You can select any dentist, but staying in the networks will cost you less.
Vision Benefits
Enrollment in the Worldpay vision plan provides access to two networks. With each, you receive discounts on eye exams, frames, lenses, contacts and vision correction surgery.
Health Insurance Benefits
Worldpay offers four medical plans - one PPO plan and three Consumer (HSA-eligible) plans. All plans offer preventive care covered at 100%.
Life Insurance
In addition to the basic life insurance provided to you by Worldpay, you can also opt for supplemental life insurance which offers another layer of protection to help meet your family's needs.
Wellness Programs
Wellness365 is a fun and rewarding way to make small changes toward better health every day. Set your interests to get personalized daily tips on nutrition, exercise, stress, sleep and much more.
Onsite Gym
Can't make it to your favorite fitness class or need to de-stress before facing the world? We have a large, well-equipped gym onsite that will help you keep you with your fitness goals!
Retirement & Stock Options Benefits
401(K)
Colleagues are eligible to participate in the Worldpay 401(k) plan immediately upon hire. Choose from traditional pre-tax 401(k), or pre-tax or Roth catch-up contributions or a combination of both.
401(K) Matching
Worldpay matches 100% of the first 5% of deferrals on a per paycheck basis. And the best part - the match is immediately 100% vested!
Company Equity
Employee Stock Purchase Plan
We offer eligible colleagues the opportunity to purchase shares of Worldpay stock at a 15% discount off the market closing stock price on the day of purchase.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Subsidized child care.
Generous Parental Leave
FMLA-eligible colleagues are eligible for up to 120 hours of paid time off to recover from childbirth and to care for and bond with their newborn or newly adopted child.
Family Medical Leave
The Family and Medical Leave Act provides up to 12 weeks of job-protected leave for your own medical condition, or for the care of a spouse, child or parent who has a serious medical condition.
Adoption Assistance
An adoption reimbursement benefit is offered to full-time colleagues who have been employed for at least one year. This one-time, per person benefit helps to cover various adoption-related expenses.
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Professional Development Benefits
Tuition Reimbursement
Worldpay encourages all colleagues to pursue continuing education or to work toward a degree in their field.
Diversity Program
Promote from within
Continuing Education stipend
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