Hotel Engine
Hotel Engine arms our customers with a powerful hotel booking platform that is simple to use and seamless to integrate.
Denver, CO
Remote
Hybrid

Senior Manager, Sales Operations

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Hotel Engine, a startup based in Denver, is a leader in travel tech with a demonstrated track record of growth and impact. Our foundations are strong, and we’ve navigated the COVID-19 crisis by bringing our customer obsession, innovative platform, data-driven problem-solving, and bias for action into every decision. By partnering with tens of thousands of businesses and government agencies and hundreds of thousands of hotels around the world, we have built a resilient and adaptable business model and 2021 will be our best year yet. Working hard behind the scenes are exceptional people–from our large engineering and product teams, to our fast-growing sales, supplier and member experience orgs, to our data, marketing, and operations teams. As individuals and together, we show our DNA every day with our curiosity, will to win, ownership and high standards. 

We are looking for a Senior Manager, Sales Operations to join our Business Operations function and work closely with our Account Managers, Account Executives, Enterprise team, Project Services and SDRs to support our fast company growth. This is a key role with executive-level visibility, a finger on the pulse of the overall business, and broad impact on the trajectory of our sales organization for someone who exhibits intellectual curiosity and rigor, and a capacity of execution to tackle some of the most critical challenges we face as an organization. 

Reporting to our VP of Data and Business Operations, you will act as a strategic partner to the sales and operations leadership and lead high leverage projects and initiatives with the goal to help us move faster and prepare us for scale. The ideal candidate possesses strong business and sales experience and analytical skills and can not only think strategically but also get her hands dirty to optimize processes and push for change and improvements. She thrives working on projects independently as well as with a diverse set of stakeholders. 

This is a key leadership role within the Business Operations team, with broad strategic responsibilities, an opportunity to directly influence the trajectory of the business, and significant growth potential. The individual must be highly motivated, a self-starter with a strong track record of achievements, and both an obsession for rigorous work and bias for action. 

If you are passionate, about travel, about working on both strategic project and hands-on implementation, and relate to our vision and DNA, please apply. 

Although most of the team is based in Denver, the role can be remote for the right candidate.   

What you will do:  

  • Work with the Sales team to map workflows, identify operational bottlenecks, and propose and implement remedial actions 
  • Work with the team to improve efficiency through streamlined sales reporting, systems, and processes. 
  • Develop models to help analyze the health of the business including sales forecasting, quota/comp planning, pipeline generation, territory coverage 
  • Design processes to improve quality and integrity of our sales data, and report on it to make strategic growth decisions   
  • Develop training and documentation for new processes and system implementation for the Solutions team  
  • Maintain consistent practices with respect to closed won process, including contracts, pricing, workflow, and SFDC documentation  
  • Be responsible for SFDC evolution, while creating and maintaining dashboards and reports, and communicating insights regularly to aid management decision-making  
  • Partner with Marketing to oversee effective tracking of inbound leads through automated email creation to ensure proper SFDC documentation  
  • Update and maintain cross-sales leads documentation between all selling teams to ensure effective cross-selling communication and lead generation 
  • Utilize existing strategic sales tech solutions (for instance Outreach.io, Gong, ZoomInfo, etc…) as well as research and identify new sales systems to align with company growth   

What we’re looking for:

  • 5+ years of Sales Ops / Rev Ops experience at a high-growth SaaS company  
  • Advanced knowledge and technical experience with Salesforce, Excel, ZoomInfo, Outreach.io, Gong and other sales/solutions software applications  
  • Prior experience leading teams and working cross-functionally to influence without authority is a plus!  
  • Experience building out processes that maximize usability of the Sales tools to ensure data integrity  
  • Excellent verbal & written communication to both internal and external stakeholders with a natural sense of urgency & collaborative mindset  
  • Proven track record of implementing complex business requirements within Salesforce and third-party applications  
  • Analytical thinker who can derive insights from data to improve process and training  
  • Aptitude in transforming both quantitative and qualitative data into narratives that help drive toward KPIs  
  • Ability to manage multiple projects at the same time in a fast-paced environment  

Cash Compensation:  

  • The total cash compensation for this role is $110,000 - $140,000/year. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above. 

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than the day-to-day responsibilities. Hotel Engine is on Built in Colorado’s 2021 Best Places to Work list and provides each employee with the opportunity to take on new challenges that support their near and long-term goals in a high-growth, startup environment. We also give back and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causesIn addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:  

  • Competitive base salaries. Salary offers are based on the candidate's qualifications. 
  • Stock Options for all new hires
  • Performance-driven commission opportunities for select roles 
  • Performance-driven equity awards  
  • Parental leave programs 
  • Generous time-off including open PTO, sick days and two paid volunteer days each year 
  • Insurance benefits including medical coverage, dental and vision offerings (with plans available at no cost to employees), as well as HSA/FSA, wellness, and disability offerings 
  • 401(k) plan with a match program
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What are Hotel Engine Perks + Benefits

Hotel Engine Benefits Overview

Hotel Engine is strongly committed to both its employees and its customers. Our company’s benefits and perks are designed to create an inclusive environment where team members can deliver great work consistently, celebrate diversity, collaborate with colleagues – and have fun at the same time.

Culture
Volunteer in local community
Employees receive two paid volunteer days per year, in addition to existing PTO and sick time.
Partners with nonprofits
Through our employee resource group, Engine4Everyone, we are looking to invest in organizations that focus on education and advisory services to women and/or minorities.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Hotel Engine has a diverse management team and supports an inclusive workforce. Our ERG Engine4Everyone plans to incorporate unconscious bias training into hiring practices and team development.
Mandated unconscious bias training
Engine4Everyone will incorporate unconscious bias training. Additionally, team development trainings broaden cultural awareness and include sessions focused on the diversity of individual experiences
Diversity employee resource groups
Engine4Everyone creates an inclusive environment where team members work together to develop policies and training, and identify workplace initiatives and community involvement opportunities.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Hotel Engine offers team members a Health Savings Account (HSA). Individuals can contribute up to $3,500 and families up to $7,500 per year.
Disability insurance
We offer short-term disability insurance, which covers up to 60% of pre-tax weekly earnings. The maximum weekly benefit is $2,000. There is optional voluntary Accident and Critical Illness coverage.
Dental insurance
Vision insurance
Health insurance
We offer multiple health insurance plans, including an option that covers 100% of an individual’s premium.
Life insurance
Pet insurance
Team members are eligible to enroll in voluntary pet insurance benefits.
Wellness programs
Go365 is an employee wellness program that incentivizes employees to make healthier choices and rewards them for taking steps to better health.
Team workouts
Mental health benefits
All employees (and their dependents) – whether enrolled in our health coverage or not – have access to our Employee Assistance Program (EAP), which includes mental health services.
Financial & Retirement
401(K)
401(K) matching
Hotel Engine's 401(K) matching launches in the first quarter of 2021.
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 9 weeks of parental leave for the primary caretaker and 2 weeks of leave for the secondary caretaker.
Family medical leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Our parental leave programs apply to team members who have adopted children.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Hotel Engine offers unlimited PTO to our associates, and encourage them to take time off to recharge.
Paid volunteer time
Our employees receive two paid volunteer days per year.
Paid holidays
Paid sick days
Team members receive 40 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Breakfast Thursdays
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Hotel Engine offers team members the ability to attend job-related conferences and seminars.
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available

Additional Perks + Benefits

As an additional perk, team members can take advantage of hotel rate discounts on the Hotel Engine platform and receive $400 in travel credits to use on hotels of their choice each year.

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