About Conga/Apttus

Our new company was created on May 7, 2020 with the merger of Conga and Apttus. The combining of these two companies creates a leader in mission-critical business process solutions, allowing both small and large companies to modernize their business processes.

Together, the new Conga is poised to provide the most complete offering in the market to digitally transform the foundational elements of business -- documents like quotes, contracts, and the processes that surround them -- to achieve commercial excellence.

For more information on the new Conga, please visit our newsroom at: 

https://conga.com/press-release/apttus-conga-form-new-technology-leader-to-digitally-tranform-commercial-operations

Our shared values: The Conga Way 

A successful candidate will embody the essence of a Conganeer through demonstration of critical behaviors of The Conga Way:

• Embracing an Entrepreneurial Spirit
• Achieving Together
• Championing the Customers

The Conga Way is a core element of the Culture and Talent focus at Conga. This philosophy shapes the personality of our organization, defines how we show up every day, and provides clarity about how we work together.

The manager Sales Operations Analyst role will work extensively with the sales team to support deal structure and process, and provide insight into performance and trends. You will be responsible for management of members of the Deal Desk Team, in addition to providing direct deal support services to the Sales Team in the creation, execution, and approval of sales opportunities. You will also partner with cross-functional teams on CPQ, policy interpretation and enforcement, process training, and documentation.

The role requires you to assess and learn quickly, pick up new concepts, and develop processes per business needs while adapting to rapid changes in the growing channel business and maintaining a positive attitude and upbeat outlook in a rapidly changing environment. Strong customer facing experience and being proactively driven with the ability to juggle multiple tasks in a cross-functional, fast-paced environment are key success drivers for this role.

This position will additionally partner with the business systems team to understand the regional business challenges they are facing, work with them to identify the best ways to remove obstacles and boost productivity. You will dig deep into the current processes, issues, and systems set up to identify, analyze and propose viable alternatives to the current state.

Responsibilities:

Directly manage several members of the global Deal Desk team and support their ongoing career growth and development

Provide operational support to the sales team and sales support roles such as solution engineering, partner teams, etc.,

Be a highly organized team player who is passionate about partnering with our sales teams to close deals and functions well under pressure

Ensure all deals are compliant with company goals and policy by managing a Sales Ops Approval Queue in a timely and efficient method based on team SLAs

Track and document non-standard deals and non-standard deal processes

Collaborate to identify acceptable customer and company options to facilitate deal closure and facilitate meetings with various internal teams as needed to ensure deal compliance

Work in a high-volume order transaction processing environment and be able to deliver with a positive attitude

Manage a Sales Operations Support Request Queue of incoming requests from the internal organization and provide timely responses with the intent to provide support while also training the requester

Help monitor Salesforce data quality and run cleanup projects as necessary to ensure data integrity

Coordinate prioritization discussions with sales operations, channel sales and our business systems team

Complete ad hoc Deal Desk projects and analysis as required

Additional duties as assigned

Experience, Skills and Competencies:

3+ years of experience in Sales Operations or like-minded roles while operating in high growth environments within the technology industry. SaaS experience strongly preferred

1-2 years experience leading teams preferred

Bachelor’s degree or equivalent experience

Experience with Salesforce and CPQ including Salesforce reporting

Advanced knowledge of sales processes and familiarity with contract review

Proven track record leading small to medium sized projects from requirements to go-live

Strong attention to detail with the ability to work in a fast-paced and changing environment while juggling multiple projects at the same time

Excellent written and verbal communication skills

Highly self-motivated with strong time management and organizational skills

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. 

All your information will be kept confidential according to EEO guidelines.