Why Red Canary

At Red Canary we are on a mission to improve information security—not just for our customers, but for the entire security community. We do this every day by empowering security teams to quickly identify and shut down attacks that have bypassed traditional security technology. Through our unique combination of MDR software and 24x7 expert threat investigation services, Red Canary is an extension of our customer’s security team, we are their security ally.

Why You Matter

We are looking for a collaborative and eager Salesforce Administrator to join our Revenue Operations team! Our ideal Salesforce Administrator is passionate about Salesforce as a tool to implement great processes across cross-functional teams. Someone who enjoys working with users on a day-to-day basis to help them answer questions, resolve issues and find better and easier ways to work in Salesforce.

This position will report to our Sr. Salesforce Administrator and will assist in the administration of Salesforce as well as integrations with other applications. You will work with Red Canary’s Sales Operations Manager and Sr. Administrator to help with the configuration of our organization, including provisioning users, acting as tier 1 support for questions. You will have the opportunity to help design and implement long term projects with our internal teams including Sales, Revenue Operations, Customer Success, Marketing and Finance.

Who You Are

A process-minded, business focused Salesforce advocate. You’re comfortable supporting users, building project-based configurations and integrations, and working as a team to hit company goals. Your style of problem solving starts with having in-depth conversations with users first, followed by implementing the most simple out-of-box solution that fits user requirements.

Please Note: preferred candidates will be local to Colorado

What You Will Do

• Administrator of Salesforce; responsible for permissions, roles, etc for all users
• Tier 1 support for all users and all functionality, including CPQ, Cases and building Reports and Dashboards
• Work closely with users to ensure data entry accuracy, as well as data governance 
• Ongoing review of current processes and identify gaps to improve overall user experience
• Assist on new system evaluations, integrations and overall application and system structure for revenue supporting teams
• Cross team collaboration to ensure processes and requirements are not causing issues up or downstream 
• Collaborate with the Admin Manager and Sales Enablement Manager to administer User Acceptance Testing and training when necessary for product and project launches

Required Qualifications

• Minimum of 2 years of hands-on experience as administrator
• Experience with Sales Cloud
• Experience working with other administrators in a collaborative environment

Preferred Qualifications

• Salesforce Administrator or Platform App Builder Certification
• Understanding of sales and customer success processes and operations
• Lightning Experience knowledge 
• Salesforce CPQ Experience
• Experience with Marketo, Bizible and SalesLoft integrations
• Knowledge and experience of Agile software development practices, specifically Scrum

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.