Spectralink provides best-in-class Wi-Fi smart phones that enable mobile workers like nurses, warehouse staff and big store sales associates to do their job better than ever.

As the global leader in purpose-built wireless communications, we’ve deployed over 3 million devices to customers around the world.

Our dedication to listening and understanding the needs of the customer is the foundation of our business. We use this expertise every day to build the right solutions for mobile workers. Headquartered in Boulder, Colorado with offices in the U.K. and Denmark, we are one global company with a common vision and mission to enable excellence by empowering mobile workforces.

What You Will Do in This Role: The Sales Operations Specialist works under the general direction of the Director of Global Sales Operations, supporting the field sales teams in the NA Region.

This role is the first line of support for salespeople while navigating Spectralink processes, and acts as a trusted advisor on Salesforce.com, forecasting and discounting. This role also directly supports our channel distributors with inventory planning, and indirectly supports our resellers with deal registrations and discounts.

Analytics and data stewardship are an important part of this role. The Sales Operations Specialist ensures data integrity in Salesforce.com by monitoring the interconnected business processes as reflected in accounts, opportunities, approved discounts, and point of sale data.

Business Operations

• Perform vital Deal Desk responsibilities regarding discount approvals and communication to distributors and resellers. This duty will have a heavy emphasis on channel price modelling and advising sales on discount options.
• Go-to resource for sales teams regarding internal policy questions and training on new processes 
• Directly collaborate with distributors on forecasting and inventory planning

Analytics

• Produce high quality analytics on sales KPIs to track productivity, forecast accuracy, and pipeline growth.
• Maintain reports and dashboards in Salesforce.com and Einstein Analytics
• Support business initiatives with actionable reporting that leads to outcomes like pipeline growth, successful product launches, or supports channel program changes.

Salesforce.com

• Maintain a fierce accuracy of forecast data quality regarding correct pricing approvals, product line and distribution channels.
• Drive continuous process improvement by gathering sales feedback and collaborating with the SFDC admin to implement updates
• Be the trusted advisor for sales users through the transition from Classic to Lightning
• Occasional salesforce administration of standard processes like email templates, data loader, and page layouts.

 Skills and Experience we’d like you to have:

• Bachelor's degree or equivalent in business or related discipline and/or equivalent years of industry related experience.
• 3+ years industry related experience with sales operations, customer support, or finance required.
• Advanced proficiency in Salesforce.com and Microsoft Excel.
• Ability to work independently and provide independent, accurate results.  Must be highly quantitative and analytical.
• Requires well developed data analysis skills and ability to use principles of logic to generate results.
• Ability to organize and prioritize workflow with ability to manage several simultaneous projects.

What We Offer: 

At Spectralink you’ll have an opportunity to work in an established, profitable company on well-respected, globally distributed products.  When you look us up, you’ll find that we have been around for a while and have had an amazing ride; an IPO, an acquisition, now coming full circle with the tremendous opportunity to be back on our own. We are excited about the future. We have an incredibly dedicated and passionate team, new executive leadership and a renewed focus to continue to dominate our industry.  

All this history makes us unique, we’re a smaller company (under 200) which means you’ll have a voice in the organization, along with a seasoned team and proven products.  We offer a 401k match as well as a comprehensive benefits plan.

Join us and be part of our next great chapter!