Company Description

At Conga, we believe that growth equals opportunity. It’s how we drive our business, but it’s also how we view our people and culture. Growth creates opportunity—we know that by growing our team of passionate, talented individuals, we have the opportunity to excel as the best tech company in the industry.

Our people are committed to the Conga mission to inspire, enable, and guide customers to success. We live this every day, working relentlessly to create powerful products that drive unmatched business results for our customers, while delivering service that is second to none. Conga’s position as the leader in digital document transformation, the provider of one of the top paid applications on the Salesforce AppExchange, our more than 11,000 customers and our collection of five-star reviews show our dedication to this mission! Conga has tremendous momentum. Our net dollar retention and NPS scores are industry leading.

Conga offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, and many additional perks!

Job Description

The Sales Operations Reporting Analyst role is responsible for the development and improvement of business intelligence reports and analytical support to help drive the management of Conga’s Sales, Customer Success, and Support teams as well as deliver key insights on trends and data relationships to assist with business planning and decision support.

The role requires you to assess and learn quickly, pick up new concepts, and develop data models and analytics per business needs while adapting to rapid changes in Conga’s go-to-market approach and maintaining a positive attitude and upbeat outlook in a rapidly changing environment. Strong analytical and data management experience, and being proactively driven with the ability to juggle multiple tasks in a cross-functional, fast-paced environment are key success drivers for the Sales Operations Reporting Analyst. 

This position will additionally partner with the Enterprise Cloud Solutions, Finance, Product, and other cross-functional teams to understand key data structures and relationships, work with them to identify the best ways to identify and analyze summary and detail data, and develop analytical models and reports/dashboards to measure the business. 

Responsibilities:

• Provide reporting and analytics support to a 100+ person Sales and Customer Success team

• Highly organized team player who is passionate about partnering with our sales leaders to analyze data relationships, identify trends, and uncover both predictive and prescriptive findings

• Assist with yearly and periodic sales planning activities, including collecting and cleansing/enriching account and prospect data, identifying account potential across segments and territories, and developing a planning model to assist with territory mapping and capacity planning

• Develop scheduled and ad-hoc reports and dashboards to assist with management of the Sales and Customer Success teams, as well as corporate operational reviews of segment performance

• Maintain data integrity and currency of Conga’s inventory of standard dashboards and reports

• Partner with other cross-functional groups such as Salesforce administrators, Product, Marketing, and Finance to ensure the integrity of data across platforms and functions

• Provide technical support to assist with automation of data-driven processes such as internal and external commissions, approvals, and bookings

• Assist operations leadership with process definitions, process documentation, execution & operational issue analysis

• Monitor Salesforce data quality and run cleanup projects as necessary to ensure data integrity

• Additional duties as assigned

Qualifications

• 5+ year of experience working directly with Sales, Sales Operations, or Field Sales Leaders 

• Bachelor’s degree or equivalent experience

• Prior experience with business and data analysis

• Experience with Salesforce/ related CRM platform

• Proficient in Microsoft Excel

• Experience with Salesforce Einstein Analytics, Tableau, or related Business Intelligence (BI) software tools 

• Advanced knowledge of sales processes

• Experience with Salesforce reporting skills

• Experience with sales planning activities, including target account market analysis, territory analysis, capacity planning, and quota allocation

• Strong attention to detail with the ability to work in a fast-paced and changing environment

• Excellent written and verbal communication skills

• Highly self-motivated with strong time management and organizational skills

Additional Information

All your information will be kept confidential according to EEO guidelines.